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Form of workAre you an experienced Desktop Support Technician looking for your next opportunity? We are seeking a skilled professional to join our growing team in Victoria. As a Desktop Engineer, you will play a crucial role in supporting and maintaining organizational computer systems, desktops, laptops, and peripherals. Your responsibilities will include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance.
Key Responsibilities:
- Collaborate with a wider team on client sites to address user tickets related to hardware, software, and networking.
- Follow up on incidents and requests until resolution is found, or escalate to the next resolver group.
- Provide guidance to users on installing applications and computer peripherals.
- Diagnose problems through targeted questions and guide users with step-by-step instructions.
- Conduct remote troubleshooting and explore alternative pathways until an issue is resolved.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs and follow up with clients to ensure system functionality.
- Manage the onboarding and offboarding process for new and outgoing staff, including imaging devices.
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Hands-on experience with Windows operating systems.
- Working knowledge of office automation products and computer peripherals, such as printers and scanners.
- Knowledge of SCCM packaging and deployment will be highly regarded.
- Familiarity with the ServiceNow service management toolset is also highly regarded.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented with a positive "can-do" attitude.
- A positive mindset that values teamwork and collaboration
WHO ARE WE"?
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.
We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re
powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time.
You’ve found yours with NRI
WHAT’S IN IT FOR YOU?
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
· Unwavering focus on professional development
· Diverse & challenging project work
· Paid certifications
· Flexibility to juggle what’s important to you with work
· Committed health & wellbeing plan
· Competitive salary packages
· Corporate partnerships
DIVERSITY & INCLUSION
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
