AddressAbout us
Quest is a member of The Ascott Limited, a Singapore company that has grown to become one of the leading international lodging owner-operators. Spanning more than 170 cities across over 30 countries, Ascott’s other serviced residence and hotel brands include The Ascott, Citadines, Citadines Connect, Somerset, The Crest Collection, lyf, Préférence, Vertu, Harris, Fox, Yello and POP!.
Ascott is a wholly owned subsidiary of CapitaLand Limited (CapitaLand), one of Asia’s largest real estate companies headquartered and listed in Singapore. Ascott boasts over 30 years of industry track record and award-winning brands that enjoy recognition worldwide.
The business is seeking an enthusiastic customer-centric Desktop Support Engineer to join its corporate office located in Melbourne in a permanent, full-time capacity.
About the role
Reporting to the Manager, IT Security & Infrastructure, the role is responsible for installing, diagnosing, repairing, maintaining, and upgrading all end user hardware & software. This will mostly include desktop & laptop computers, mobile devices, printers, network devices, and audio-video devices.
The role will be primarily responsible for:
- End user support, including responding to IT support requests via ticketing system.
- Hardware support, including maintenance, replacement, and setup of new end user devices.
- Maintaining & administering desktop applications & licensing.
- IT Asset management and documentation of internal processes.
- Ensuring software on all user devices is up-to-date and meets set security standards.
- Working with 3rd party vendors & internal stakeholders to help support and resolve end user issues.
- Onboarding & training of new staff on use of various IT systems.
About you
You must be enthusiastic about supporting end users to make their IT experience effortless and possess an ability to learn and adapt to changing priorities. You will have excellent communication skills and a customer-centric approach when dealing with both internal & external users.
In addition, you will have the following skills & experience:
- Knowledge and experience of IT desktop services & application support practices.
- 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software.
- Windows desktops and notebooks, as well as iOS devices, in a networked environment.
- Knowledge & understanding of Windows OS, Microsoft O365 suite, Teams, SharePoint, OneDrive, Exchange, AD & Outlook.
- Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.).
- Knowledge of Active Directory concepts and administration.
- Experience providing onsite and remote support.
- Experience managing small projects end-to-end in coordination with other team members & departments.
- Experience supporting a variety of Wi-Fi-enabled devices.
- Experience with anti-virus, end point protection and other cyber security measures.
The opportunity
This highly rewarding role presents a great opportunity for a service-oriented technology professional to join a stable and cohesive team within a business embarking on significant growth and evolution.
If we work out, expect tons of team get-togethers (lawn bowling, networking, trivia nights). The benefits you’ll receive were developed by team members for team members. Plus you get discounts on all Ascott properties worldwide.
If any of the above sounds like you or maybe is the person you want to be, send us your resume along with a cover letter with a brief paragraph outlining your experience to date, why you want to join our team.
We want you to know we value everyone who takes the time and effort to join our team at Ascott Australia. Due to the number of applicants we receive, we can’t commit to responding to each applicant. Of course, we will be in touch if we see a fit. We wish you the best of luck with the next step in your career, regardless of whether it’s with us or another organisation.
