Despatch And Warehouse Assistant

About Us

The Sydney String Centre is Sydney's leading specialist in orchestral string instruments: violins, violas, cellos and double basses. We are a family-owned business that has been operating for over 30 years. Our focus is on music education and our principal aim is to support musicians by providing them with quality musical instruments and accessories both in-store and online. Our team consists of specialist staff including musicians, music teachers, violinmakers, digital media producers and industrial designers.

When it comes to customer experience, it is our aim to be the best in our industry, to offer real solutions for our customers and to set the example for others. Above all we wish our customers to receive the best possible service from our team members who should be knowledgeable about our products and understanding of our customers’ needs. We carry these values across all areas of our business: our retail store, workshop, online store, instrument manufacturing, wholesale and education departments.

About the role:

We are searching for our next valued team-member to fill a role as Despatch and Warehouse Assistant. Candidates suitable for this role will be considered on their merits.

In this role you will be responsible for:

• Picking, packing and sending orders for the entire business: online, education, wholesale, rentals, and general sales.
• Maintaining the warehouse including restocking, reorganising, collapsing cardboard for recycling, and general tidying duties
• Helping to receive shipments – physically unpacking containers/pallets as well as helping to label and put stock away
• Assisting with stock takes and updating shelf locations
• Organising and ordering packing materials
• Assisting with deliveries across Sydney metro using the company van (automatic), you will be required to maintain a valid Australian Driver’s License
• Moving stock to and from our offsite storage facilities
• Completing scheduled stock takes, and on the spot stock takes when stock discrepancies are found
• Occasional assistance with answering online order enquiries when needed
• Learning relevant product information to ensure safe delivery of all shipments.

This team member will be based in our High St. Chatswood location. It is a full-time position - Monday through Friday 8:00am-4:30pm

To be successful in this role you will have:

• Experience in a warehouse, retail or wholesale environment
• A valid Australian Driver’s License
• The ability to work quickly and efficiently while maintaining attention to detail
• The ability and willingness to lift boxes containing stock
• A friendly, helpful nature with a ‘can do’ attitude
• Enthusiasm to learn new skills, new products, systems and processes
• The ability to communicate effectively with our customers and other team members
• An openness and willingness to improve processes and accept change
• Basic computer skills including spreadsheets and word documents. Training in our internal communications platforms, customer relationship management (CRM), and website software will be provided. We currently use Microsoft Teams for internal communications, Odoo for CRM, and Shopify for our web stores. If you have previous experience using any of these programs this is a bonus. 

In addition, the successful candidate must be reliable and punctual. They should take pride in their presentation, personal and otherwise, and they should have the ability to work well by themselves and as part of a team.

Benefits of working with us include:

• Working in a fun team!
• A great work/life balance
• Training in leadership and problem solving
• Staff discounts on all our products
• Learning about how a retail, wholesale and manufacturing business operates
• Learning about the making and maintenance of orchestral string instruments through our workshop
• Learning product knowledge organically and through scheduled product knowledge sessions carried out each morning
• Learning about how a ‘lean’ business operates - https://en.wikipedia.org/wiki/Lean_thinking

Please apply with both a cover letter and CV. Due to the high quantity of applications we receive, only shortlisted candidates will be contacted.