Development Service Officer

Customer Care Centre Officer

Location: South Australia

Position: Customer Care Centre Officer

Salary:  SAW2 $36.36 per hour

Role Purpose: Deliver world-class customer service to our client's customers through accurate, timely information and first contact resolution across all channels.

Key Responsibilities:

• Safety First: Ensure personal and others' safety by adhering to WHS procedures and reporting hazards or incidents.
• Customer Service: Provide accurate and high-quality information, achieving first contact resolution and promoting our client's initiatives.
• Performance: Meet KPIs by adhering to roster, quality assessments, and average handle time, while embodying our client's values.
• Team Collaboration: Build effective relationships, engage in performance discussions, and be open to coaching and feedback.
• Continuous Improvement: Identify and support opportunities for efficiency and service improvements.

Required Skills and Experience:

• Essential: Strong customer service focus, effective communication skills, ability to work under pressure, and accurate data entry.
• Desirable: Problem-solving skills, advanced computer skills, and strong negotiation and comprehension abilities.

Special Conditions:

• Flexible hours and some after-hours work required.
• Initial and ongoing medical clearances and immunisations may be needed.
• Clearance checks including criminal, traffic, and Working with Children/Vulnerable People as applicable.
• Participation in a roster spanning from 6am to 6pm.

Join our client and be part of a team that values safety, innovation, trust, courage, agility, and collaboration.

Apply Today!