AddressWe are currently recruiting for a Development Service Officer, based in Adelaide CBD
Deliver world class customer service to all customers across all channels by ensuring information is accurate and timely while providing first contact resolution.
A strong customer service focus with effective verbal and written communications skills Essential
Ability to work well in a team environment and contribute positively to the team Essential
Ability to maintain a high quality of work under pressure whilst maintaining accurate data entry skills Essential
Capacity to analyse and prioritise problems and use initiative to create solutions Desirable
Highly developed computer skills including experience with desktop applications and databases Desirable
Well-developed negotiation, comprehension and retention skills Desirable
Puts safety above all else
Be aware of and take action in accordance with WHS Roles and Responsibilities Procedure.
Take responsibility for the safety and wellbeing of yourself and others including your own fitness for work (e.g. under the influence of drugs, alcohol and/or fatigue).
Builds strong interpersonal relationships and participates in self-development
Builds and maintains effective, cooperative and collaborative relationships across the organisation.
Creates and participates in a culture of accountability by actively engaging in regular performance discussions and is prepared to receive coaching and feedback for self-development.
Delivers world class customer service across all channels
Customers receive accurate, timely and high quality information in response to their enquiries and the agent ensures first contact resolution.
Re-work is eliminated through effective questioning and understanding the customerâs needs to ensure all information entered into systems is accurate.
