AddressExcellent opportunity for a Digital Adoption Specialist to join an established employer in Newcastle!
Your new company
Hays is currently working with a local organisation with numerous projects in-flight, looking for an experienced Digital Adoption and customer success to join their team.
Your new role
This role will be crucial for evaluating and enhancing our client's Digital Adoption processes to ensure they are efficient, user-friendly, and streamlined.
Your responsibilities will include:- Conduct a thorough review and analysis of current Digital Adoption processes using existing data (tickets, usage of systems, feedback forms).
- Identify areas for improvement and develop and implement strategies to increase Digital Adoption and communication across the organisation.
- Pinpointing key areas for adoption within the business streams that correspond with the existing service catalogue
- Collaborate with cross-functional teams to implement best practices in Digital Adoption.
- Measure and report on the effectiveness of adoption strategies, making data-driven recommendations for continuous improvement.
What you'll need to succeed
Proven experience in Digital Adoption or similar roles, with a focus on process evaluation and optimisation.
Strong analytical skills to assess current practices and identify opportunities for enhancement.
Excellent communication skills to engage with diverse stakeholder groups.
Prior experience in developing and delivering face-to-face and online training initiatives
A passion for technology and its potential to transform business operations.
What you'll get in return
This is a fantastic opportunity to shape the adoption success for a local organisation. You will work as part of a collaborative and supportive team in a hybrid environment with 3 days in the office in Newcastle.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Kira Bauske via email ***********@hays.com.au. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
#2864300
