Digital Communications Consultant

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

The Role

Joining an expanding team as one of our  Digital Communications Consultants, you will be the first point of contact for customers engaging with us via web chat, email and our social media portals. You be responsible for providing exceptional customer service & support including online quote/sale journeys, retention and general enquires

Position Accountabilities

• Provide digital channel support to customers via web chat, email and social media channels
• Respond to and engage customer inquiries quickly, directly, and concisely to boost satisfaction ratings
• Communicate clearly with customers and with easy-to-follow instructions
• Manage multiple chats at one time which can include researching account activity and notes, troubleshooting issues, providing supporting help documentation and other tasks as required

Knowledge and Experience:

• Previous experience in a similar role favourable
• Comfortable using various online programmes and platforms
• Exceptional written communication skills with a typing speed of 55 words per minute as a minimum
• Ability to guide a conversation to a desired outcome in a concise timeframe
• Demonstrated ability to multitask in a fast-paced environment
• Ability to comprehend written communication and extract further information to fully understand a customers situation & needs

Our Perks

• Location – Located close to amenities, our North Lakes and Kawana sites have secure free parking and access to transport.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.