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Form of workHSBC Australia
Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
We’re looking for an enthusiastic Digital Design and UX Lead to join our retail banking digital specialist team. You will lead a team of six to help deliver better digital experiences to our retail customers. In this role you will engage with multiple stakeholders across the bank locally and globally to help deploy new initiatives that are relevant to the Australian market. Playing a vital role in enhancing our customers engagement, retention level and the overall customer journey. You could be an experienced leader or ready to take the step into your first leadership role and share your expertise.
Responsibilities:
•Lead the creation of a customer centric experiences on our mobile platform.
•Conduct user experience research to gather insights, of user behaviours, needs, pain points and derive actionable insights to be incorporated into customer journeys.
•Engage with senior executives and key stakeholders across the business to share latest market trends and best practices to improve the customer experience
•Lead and manage a team of UX professionals, fostering their growth and ensuring collaboration and productivity
•Establish key performance indicators (KPIs) to measure the effectiveness of UX initiatives
•Ensure compliance with accessibility standards and regulations, making digital products and services inclusive for all users
Requirements:
•Extensive experience in the entire Design process, from research to design and implementation.
•Proven experience of Design principles, methodologies, and practices
•Drive the planning cycle and design team operations on a day to day basis
•Guide, lead, mentor and train the team members and promote knowledge sharing
•Proven track record of fostering a customer-centric culture of design thinking and continuous improvement within a large organisation
•Proven success in developing UX strategies that align with business goals and user requirements
•Proficient in user research, usability testing, and gathering feedback for iterative design.
•Deep knowledge of accessibility practices and standards
•Familiarity with agile development environments
•Experience in banking is an advantage
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.
