Digital Marketing Coordinator (12-Month Maternity Leave Contract)

About the role
An exciting opportunity has arisen to join the Country Racing Victoria (CRV) marketing team on a 12-month Maternity Leave cover role. Reporting to the acting E-Commerce Marketing Manager, you will be part of a small team working together to support CRV’s 66 Country Clubs in their Digital Marketing efforts. You will be highly analytical, adaptable and have a willingness to perform a variety of Digital Marketing and customer service tasks. Based out of our head office in Flemington, the position offers the chance to work from home and will require occasional travel to country Victoria. The successful applicant will be offered flexible working conditions (currently two days in the office per week), and a great team environment.

Key Actions & Activities

• Perform club support duties, including uploading event & ticketing information on the EngageRM platform.
• Liaise with clubs to ensure club websites are properly maintained and regularly updated
• Work closely with the acting E-Commerce Marketing Manager & CRV’s digital agencies to enhance the website using the EngageRM & Sitecore platforms.
• Perform User Acceptance Testing of new website features and ensure that the website is stable during website enhancements
• Conduct regular audits to ensure consistency of language, currency and ensure assets are in line with promotional priorities
• Assist with Digital Marketing communications using the Microsoft Marketing platform.
• Assist the Customer Service Coordinator in performing customer service tasks, including responding to inbound phone calls & responding to email enquiries when the Customer Service Coordinator needs additional support.
• Assist the wider marketing team where required, such as through the creation of digital assets using Canva.

Position Deliverables

• Set and maintain a high quality of standards when uploading online tickets & event information
• Ensure digital communications and websites meet CRV’s brand style guidelines and sponsor obligations
• Effective relationship development and maintenance with race club and agency staff
• Customer service enquiries are handled in a timely and professional manner
• Be an effective member of a small marketing team working to achieve big things

Position Performance Indicators

• Timely and accurate maintenance of CRV & club websites
• Timely and professional delivery of customer service tasks
• Sales generation from Digital Marketing initiatives
• Feedback from country clubs and sales executives

Knowledge & Skills

• Strong analytical skills and attention to detail
• Excellent written and verbal communication skills
• Proactive and highly productive, with demonstrated ability to meet challenging timelines
• Ability and willingness to learn new skills
• A willingness to ask questions 
• Demonstrated capacity to contribute positively to team projects
• Proficiency in Microsoft Office Suite – particularly Word & Excel 
• Experience with Sitecore, EngageRM/Microsoft Dynamics and/or Microsoft Marketing an advantage, but not required. 
• Experience with Canva and/or Adobe Creative Cloud Platforms an advantage, but not required – Photoshop, InDesign and Acrobat.
• Tertiary qualified an advantage, but not required (marketing or digital field)
• Victorian Driver’s license holder preferred.

Benefits

• Free & plentiful onsite parking
• Flexible hybrid work arrangements
• Easy access to public transport network
• Excellent workplace culture
• Ticketing privileges

Please submit a copy of your resume and a cover letter addressing the position deliverables.