Address- Join and shape a growing Digital team at Jetstar
- Flexible ways of working - hybrid model with 3 days onsite
- Full time permanent opportunity, based at our head office in Collingwood
If you've ever thought about a career in aviation - now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
At Jetstar, we are seeking a strong candidate to help drive our Customer Identity and Profiles program vision and to act as the voice of the customer. As the Digital Product Owner, you will shape and deliver our Customer Identity and Profiles strategy to enhance and provide more value to our MyAccount customer proposition and experience, ensure our identity management systems evolve to keep customers protected, and deliver enhancements to our Club Jetstar membership programme experience.
You will work closely with the Senior Product Lead for Service and Jetstar team members, taking responsibility for setting, prioritising, and evaluating the work generated by the delivery teams to ensure impeccable features and functionality are released in an Agile way.
The core responsibilities of this role will be:
- Defining the product vision, roadmap and growth opportunities for our free MyAccount customer profile proposition, to provide customers with more reasons to sign up and sign into an account when transacting with us.
- Work closely with the Club Jetstar and Customer Profiles Product Manager to provide enhancements to our Club Jetstar paid membership and free My Account profile experiences.
- Uplifting our customers' identity profile with booking product defaults, and management of their communication preferences
- Manage the on-going operation of our identity and access management capability and pro-actively looking for opportunities to optimise and improve application user-experience, security protections and efficiency.
- Own the end-to-end technical solution encompassing our identity and customer profile management platforms, integrations, and data management.
- Work closely with internal stakeholders including Digital Experience, Ancillary Revenue and Customer Care to create and maintain a product backlog per business value and return on investment.
- Provide vision and direction to the Agile development teams and stakeholders throughout the projects, and work with a BA to create requirements.
- Plan, prioritise and manage the product feature backlog and development for the products.
- Ensure iteration planning, and elaboration of the user stories is of the correct standard whilst maintaining that the team always has an adequate backlog of prepared tasks to work on
- Assess value, develop cases and opportunity, prioritise stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
- Help lead the product release plans and set expectation for delivery of new functionalities.
- Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
- Follow our competitors and the industry, but most importantly drive innovation & a best-in- class experience.
To be considered, key skills will include:
- 3+ years' experience as a Product Owner, CRM expert (preferably Salesforce) or similar role in software development
- Tertiary qualification in Business, Marketing, Technology, or similar relevant field, preferred
- Experience in identity access management (IAM) e.g.: Okta/Auth0.
- Knowledge of Agile process and principles and experience working Scrum
- Outstanding communication, presentation, and leadership skills
- Excellent organisational and time management skills
- Sharp analytical and problem-solving skills
- Creative thinker with a vision
- Excellent attention to detail, influencing skills
This is a great opportunity to be instrumental in an expanding function in the highly competitive Airline industry. You will have the rare opportunity to bring your digital experience and stakeholder management to Jetstar.
About Jetstar
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You'll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Applications close on the 7th of February
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
