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Form of workABOUT US
The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 95 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry.
THE ROLE
Dealing directly with passengers, you will be a part of our call centre family and it will be your responsibility to process all enquiries and booking requests effectively in a fast paced environment. From making the initial sales to booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre tour.
- Making reservations for customers and our industry partners via phone, chat or email with high accuracy
- Recommending additional add-ons and tour experiences to enhance the customers experience on tour
- Booking flights to package with our tours
- Handling complaints and booking issues as they arise to get a satisfactory result for customers
- Building relationship with customers and our agency partners to give them peace of mind that everything is taken care of and build loyalty
- Being flexible to adapt to ever changing situations as they arise
For those located in Victoria, there is the opportunity to work in our head office based in Cheltenham and from home
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together - We are better when we connect and collaborate, valuing all opinions
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
ABOUT YOU
- You are passionate about delivering exceptional customer service
- Travel industry experience and systems knowledge or relevant qualifications
- Excellent attention to detail is a must
- Ability to deal with last minute changes which increase workload
- Willingness to continually learn and grow
WHAT WE OFFER
- Flexible workplace culture, some days being in the office and working from home mix
- Comprehensive training across our processes & product range
- Incentives and familiarisation trips to experience our products first hand
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Overtime for additional hours worked
- Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
- Career growth and development opportunities
- Great team environment throughout the company
- Onsite parking, close to public transport, shops, cafes and Southland
This role will start on 29th April. Interviews to commence mid March 2024.
If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.
