Address
Form of workThis vital Australian health service delivers world-class research, diagnostic and clinical support across an extensive Australian footprint and is united by the purpose of building a healthier nation together and delivering life-changing outcomes.
The Opportunity
Reporting to the Executive Director Donor Engagement & Experience, this pivotal leadership role will engage, lead, and grow a Nationally represented 1800-person donor collection service across 100 sites to deliver high impact customer outcomes aligned to organisation purpose, the collection plan, and the needs of the Australian community.
Key accountabilities will include:
- Developing strong relationships with the Executive Team, Board and Governance Committees to align service delivery and customer experience to organisation innovation, growth, quality, and sustainability strategic objectives.
- Building an engaged performance culture that enables donor collection teams to thrive and deliver on the “collection plan” and exceed community demand.
- Leveraging “New Ways of Working” that promote accountability, future-fit capability, continuous improvement, and customer experience outcomes.
- Creating and upholding a service environment that cultivates memorable experiences for both donors and the donor collection teams to meet collection plans, grow donor advocacy and retention.
- Overseeing the operational efficiency of donor centers across Australia and fostering a thriving culture that supports operational excellence and continuous improvement.
- Effectively managing and aligning commercial activities including budgets, capacity planning, operational efficiency, and workforce planning to organizational objectives.
- Leading and engaging people through periods of change, effectively managing workforce and budget planning across various change and transformation initiatives.
- Promoting a culture that ensures services are delivered in a high quality, safe and compliant way to meet legal, regulatory and brand standards.
This is a critical leadership opportunity suited to an experienced operational leader with exceptional commercial, communication and people impact skills. We are seeking an innovative leader who can inspire teams, operationalise vision, develop capability aligned to current and future-state needs, and develop connection to organizational purpose.
It is essential that you demonstrate the ability to effectively lead and manage a large, diverse, and nationally represented customer-facing service that operates within a regulated context, including a track record of implementing new ways of workings to drive customer outcomes.
Key to your success will be your ability to engage a diverse team on organisation strategy and deliver high impact customer service outcomes that promote donorship and advocacy aligned to the critical collection plan that meets the needs of the Australia community.
The Benefits
This is a significant opportunity to make your mark in a critical leadership role that will impact operational excellence, customer experience, new ways of working and people growth within organisation that is vital to the health of Australia.
If successful, you will join a talented, engaged, and progressive leadership team that is motivated to create best-in-class donors and people experience outcomes aligned to innovation and growth objectives.
This career defining role comes with an attractive remuneration structure, salary packaging and flexible ways of working that offer autonomy to lead in a way that engages people best. Given this role manages a national portfolio regular travel is required, and we encourage candidates Australia-wide to express interest.
Sound like you? For prompt consideration, please click “apply now”, or for a confidential discussion, please contact Michelle Mason at Think Talent on 0498 777 ***.
