Address
Form of work
Salary- Lead an exciting period of growth in high quality home care services for older people
- Drive work to improve client experience and satisfaction
- Office located in Hurstville; flexible hybrid work arrangements available
- $212,000 - $250,000 including Super
Our Organisation
The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.
As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.
About the role:
As the Director of Operations, you will lead our in home aged care services and support services for unpaid carers. You will also lead a Support Centre that assist Benevolent Society clients nationally and provides information services through the national Disability Gateway.
The Benevolent Society is entered a significant period of growth in home care services for older people as part of our long term strategy to be a comprehensive provider of services to local communities. This follows a significant investment in new technology to enable new ways of working. The Benevolent Society is committed to achieving high levels of client satisfaction through client centred service models and outstanding customer service.
Reporting to the Executive Director, Disability, Ageing and Carers, this role leads all aspects of operational delivery and implementing the strategic priorities of the organisation in your portfolio areas. You will have responsibility for growth and financial performance, client outcomes, employee engagement, compliance and risk management, and service and business excellence.
About You:
The successful candidate will have a passion for building high quality services and extending the reach and impact of the Benevolent Society. You will have a strong focus on client experience and outcomes, quality processes and systems and the commercial aspects of delivering consumer directed services.
To succeed in this role you will have strong leadership and management skills, excellent communication skills, commercial acumen and track record of leading teams through change. You will have a strong understanding of quality and safeguarding systems, including the ability to evolve systems to operate at scale. You will have a track record of working with others to build service models and achieve strategic goals.
What you need to succeed:
You will have a record of accomplishment at a senior management level and:
- Drive to innovate and develop agile, client focused service delivery models underpinned by practice excellence
- Commercial acumen, particularly to drive growth
- Proven ability to build meaningful and productive relationships and collaborations with both internal stakeholders and external partners
- Demonstrated ability to lead and engage teams to delivery client focused services
- Demonstrated ability to manage competing priorities and move between operational and strategic priorities.
- A high-level of integrity and strong outcomes focus
Our Benefits:
We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:
- Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
- Motor Vehicle Packaging Options – to suit your lifestyle.
- Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- Professional development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- Our Reconciliation Commitment - First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our First Nations Staff Reference Group & RAP working group and have the opportunity for cultural and professional development that supports career pathways.
Application & Selection process:
- Submit your CV and 1 page cover letter outlining your personal motivations and how your capabilities align with the role.
- Applications close COB Monday 4th of March 2024
If you would like to find out more about this role, please contact Kristina Harhagelis – ***************@benevolent.org.au or call on 0403 679 *** for a confidential discussion.
Find out more about our:
Home Care Support Services:
https://youtu.be/Q2LNCApiJeg?si=GvG8y6TAy3kIWWeL
Carer Gateway:
https://youtu.be/EYP-Z-L-fh4?si=aIyBJ__NBkBvr-vr
National Support Centre:
https://youtu.be/81ERLa3M5rE?si=mo8bV4dINVvetscy
The Benevolent Society respects and promotes human rights and diversity and is committed to building an inclusive culture. We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members. We see ability not disability, if you identify as a person with a different ability, please get in contact to let us know how we can accommodate your needs. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.
- Position Profile
