Dispatch Administration Officer

"YOU COULD MAKE ALL THE DIFFERENCE"

Primary Work Location: Central Coast, NSW 

• Contribute to Water and Sewer service delivery in your local community
• Work/Life Balance - A combination of day work and shift work on a rotating roster
• Casual position
• Attractive salary with shift penalties

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. 

Today the Central Coast is one of the fastest growing regions in NSW, with the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

The role of Dispatch Administration Officer is responsible for the day-to-day coordination of all reactive and scheduled water and sewer field work within the Water Operations Centre.  This involves the receipt, triage, scheduling, dispatch and monitoring of all water and sewer field activities, as well as reinforcing process, data capture, cost allocation and reporting functions in alignment with the goals and objective set by the section.

Shifts involve day, afternoon and night shifts to cover a 24/7 roster, Monday to Sunday. 

This position is required to provide quality customer service and create value for the community.

Council will also be creating an eligibility list from this recruitment process and may utilise this eligibility list to fill other Dispatch Administration Officer vacancies.

Key activities of this role include:

• Coordinating day-to-day activities of scheduled water and sewer field work
• Receiving reactive notifications from customers, triage calls through capturing accurate information
• Scheduling and dispatching work requests to water and sewer field staff
• Providing quality customer care ensuring system faults are resolved within agreed timeframes

About You:

• You are a great communicator who enjoys liaising with customers and stakeholders to delivery quality service to your community; 
• You strive to provide excellent customer service in all aspects of your work;
• You have the ability to adapt to new software, to navigate and maintain databases, capture data and maintain data integrity;
• You enjoy sharing your knowledge and expertise, while also learning from others;
• Having a work/life balance is important to you

About Us:

• We are a large organisation delivering a wide variety of services to our local community;
• You’ll be joining a team of Water Operations professionals who excel at what they do;
• We offer a supportive work environment with opportunities for career development;
• We provide opportunities to collaborate with subject matter experts from a variety of areas across the organisation;
• We offer an attractive range of benefits to our employees.

Please refer to the Position Description for detailed information on the position and required skills and experience.

Salary:  This role provides a salary range between $42.12 - $50.56 (inclusive of 25% casual loading) + superannuation + shift penalties as per Award.

Enquiries: Gary Merchant Water Operations Centre Lead on 0418 957 ***

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Closing Date:  Applications close at Midnight on Sunday 28 April 2024.

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HOW TO APPLY

Thank you for your interest in the position.

For more information on applying for a role with Central Coast Council please click on the following link: https://www.centralcoast.nsw.gov.au/council/about-council/careers-and-volunteering/applying-position

Apply now using our fast, easy to use on-line application process. 

Don't have access to a computer or electronic device? Applications can be lodged at any of Council's 11 Library locations. Pre-book a free 1 hour computer time-slot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the  Library enquiry counter.

Please note that you do not need a "password" to use our on-line application system, however you will need to complete your application without leaving the system as your application will not be saved.

** It is recommended that you review the questions and prepare your responses in a Word document or similar before commencing your on-line application. Your responses will not be saved if you encounter any problems submitting your application.

** We recommend that you use Google Chrome for best System performance.

To lodge your application, please follow the below steps:

Step 1:  Answer the on-line questions shown below. Please ensure that you provide as much detail as possible in response to the questions asked.

Step 2:  Attach your Resume 

Step 3:  Attach your qualifications and licences

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

IMPORTANT: If you require assistance to lodge your application please contact our Talent Acquisition team by emailing *******@centralcoast.nsw.gov.au or phone 0409 601 *** to discuss what reasonable adjustments you may need.

Applicants who are selected for interview will be contacted by phone or e-mail.  Please be advised, in order to ensure you receive all email communications from Central Coast Council, please whitelist '*******@centralcoast.nsw.gov.au' in your preferred email client.   For Further instructions please click here. 

 PLEASE NOTE: By completing and submitting this online application you confirm that any information provided by yourself in this application is true & correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.  You also consent to employment screening checks being conducted where appropriate.  This may include associated checks (Referee check, Working With Children Check, Entitlement to Work in Australia, Employment History and an Australian Federal Police Check) as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.