We're seeking a Dispute Resolution Manager to play a vital role in ensuring that claims-related disputes are managed in a fair and reasonable manner, and in alignment with the interests of members and their beneficiaries. Join our high-performing and growing Superannuation Trustee Services team and be part of a fantastic work culture.About the role:
- Manage disputes in line with policies and regulations, keeping abreast of industry changes.
- Undertake detailed investigations and analysis of IDR and EDR disputes. Assess and review materials to ensure all relevant information is organised and well summarised for AFCA submissions.
- Develop and maintain effective relationships with our service providers to ensure fair and timely outcomes for members and their beneficiaries.
- Ensure accurate and up-to-date information is maintained in registers, databases and systems (including the AFAC portal) to facilitate accurate reporting and information to the business and other stakeholders.
- Maintain a good working relationship with AFCA and administer AFCA case management workflow.
- Provide specialist advice to enhance dispute reporting and management processes.
- Significant previous experience in insurance claims management.
- Knowledge of superannuation law.
- Experience in complaint management.
- Strong stakeholder engagement and influencing skills.
- Ability to prepare high-quality written reports for senior stakeholders.
- A member-centric orientation with a focus on continuous improvement.
- Sound computer skills in Word, Excel, PowerPoint, etc.
- A warm, open, and supportive culture
- An attractive remuneration package, including reward and recognition programs
- An employee wellness program, including discounted health insurance and an employee assistance program
- A workplace volunteering and giving program to enable you to help others in the community
- We are proud to be part of the Top 30 Best Workplaces to Giveback 2022
- Discounted tax and estate planning services
- Great central CBD location, modern office fit-out and end-of-trip facilities.
- Flexible/Hybrid working environment