Dispute Resolution Officer

WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

• $128,755 per annum + superannuation
• Full time, fixed term to 14 March 2025
• WorkSafe Headquarters - Geelong (hybrid work model)

Come and join a progressive and rewarding business to protect our Victorian workers and return them home safely every day.

About the role

The Claims and Recovery Support Division ("CaRS") is focused on supporting the recovery and return to work of injured workers.

CaRS is transforming how support and services are delivered to injured workers to improve outcomes achieved and help shape the future Recovery Service Model for the Victorian Workers Compensation scheme.

The Dispute Resolution Officer is a member of the Claims Support team within CaRS, and proactively assists the Senior Disputes Resolution Officer in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised.

You will be:

• Engaging with the Claims Support Specialists, Team Leaders - Recovery & Support, Recovery & Support Advisors, Coordinators and Officers as appropriate regarding the history and nature of the dispute(s) and potential resolution outcomes for dispute
• Obtaining relevant claim information and review for timely actioning of requests, effectively communicating regarding timeframes of requests
• Engaging with the worker/worker representative about the dispute(s) and, where appropriate, attempt early resolution in line with WorkSafe requirements, including key performance indicators, and authorisation level
• Actively and reasonably participating in conciliation conferences to facilitate timely resolution of disputes by meaningfully and genuinely discussing all relevant issues raised at conference
• Ensuring the organisation complies with legislative, regulatory and governance requirements by keeping abreast of relevant governance, regulatory and legal obligations including case law and precedents affecting claims and the scheme

Please ensure you take a look at the Position Description here for additional information on accountabilities for this role.

About you

You are an experienced individual who creates, builds and maintains strong relationships with both internal and external stakeholders. You are able to influence a broad range of individuals and you enjoy making an impact. You will also have:

• Extensive experience in workers compensation/personal injury claims management
• Extensive experience with Victorian workers compensation disputation and litigation processes or in alternative Dispute Resolution
• Strong understanding of the Accident Compensation Act 1985 (AC Act) and Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act) and associated Regulations
• Strong engagement, negotiation, conflict resolution, people and stakeholder management skills and understanding of Victorian workers compensation stakeholder environment

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.

What's next?

Applications close 11:00pm Wednesday 24th April. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Talent Acquisition Specialist Brittany Walker via email ***************@worksafe.vic.gov.au.

About us

WorkSafe's Strategy has our core purpose front of mind - reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.