AddressWhat success looks like in this role:
Provide regular feedback to Manager - National Operations/ Supervisor on employee performance, performing supervisory role.
Provides regular feedback to Team Leaders and coaching on progress against staff objectives.
Assists with development of employees.
Manages daily site operational activities.
Ensures all service delivery expectations are met while maintaining excellent customer service with stakeholders like franchisees.
Reviews workflow to meet production requirements, including volumes and deadlines.
Streamline work processes to improve efficiency and cost management.
Monitors accuracy and meeting of KPI's, quality targets and timeframes.
Ensures all company policies, procedures and legislation are in compliance.
Ensures appropriate risk controls are observed by operating staff and participates and co-operates with the risk management.
BPO Payments only (difference):
Performs supervisory role as the core responsibility.
Monitors budgets to ensure they are within agreed limits.
Timely delivery / collections of consignments to and from client.
Troubleshoots technical problems and assists with resolution where required.
Audit policies and procedures.
BPO RAMS (difference):
Performs light supervision only, not as core responsibility. May perform backup responsibilities to the supervisor along with being responsible for resolving more complex request and analysis.
Performs moderately complex to complex functions associated with mortgage processing and deposit services which include: - Customer relations- (contact centre activities and customer retention programs) and - Loan servicing and discharges ( may include: variations, discharges, financial transactions, complaints, quality assurance and customer service.
Maintains job knowledge on relevant products and procedures by attending required training and completion of online courses.
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You will be successful in this role if you have:
Understanding and/or experience in banking operations.
Thorough knowledge of banking operations.
MS Office skills - MS Word, MS Excel, MS PowerPoint.
Strong written and verbal communication skills.
Sound knowledge of the Company's processing systems.
Strong verbal communication skills and the ability to create rapport and strong ongoing relationships.
Strong time management skills.
High attention to detail.
Excellent customer service orientation.
Good follow-up.
Analytical and problem-solving skills.
Commitment to quality and drive for excellence.
BPO Payments only (difference): Tertiary education with minimum Three (3) years of experience supervising staff in a production environment or the equivalent combination of education and experience.
Back-end processing knowledge.
Proven track record of leading a team.
Data management skills.
Some travel may be required within the country.
BPO Rams only (difference): Requires a High School degree and 3-5 years' experience.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
