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Form of workOscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
The Venue
Located inside The Holiday Inn, The Warwick Bistro, Bar and Grill hosts an oversized 360 degrees bar, wrap around balcony overlooking parklands and a sun-drenched beer garden. A picturesque dining spot any time of the year it offers an extensive menu specialising in honest pub food with a fusion twist. The Warwick is a hotspot venue for Western Sydney catering to all ages in a casual, social environment.
About the role:
The Duty Manager's primary responsibility will be to assist with the day-to-day operations of the business, be a strong leader to manage the staff and ensure the smooth operation of the venue so that guests have an exceptional experience.
The role:
The successful applicant will be:
- A natural and confident leader with strong communication skills
- Passionate about customer service and delivering amazing experiences
- Knowledgeable about compliance, regulations, and venue operations
- Highly organised with the ability to manage an inventory, including ordering supplies and ensuring that stock levels are well maintained.
- Focussed on the development of the team, with the ability to lead, train and coordinate staff in a motivating, efficient and effective manner
- Able to manage payments, cash handling and reporting
- Confident handling guest feedback and any complaints in an efficient and proactive manner
- Have a strong Gaming and Wagering background
- Have strong product knowledge in craft beer, wine and spirits
About you:
- Relevant experience in a similar role is highly advantageous
- A valid RSA and RCG certificate
- The ability to work in a fast paced environment with high volumes of customers
- Take pride in your personal presentation
- Goes above and beyond for our valued guests
- The ability to work a rotating flexible roster, including weekends, public holidays and evenings.
Benefits:
- Oscars Group food & beverage discounts
- Internal training and development opportunities and online training platform
- External training opportunities
- Career development opportunities within Oscars Group across 40 amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs
