Duty Manager

About Us:

Club Five Dock RSL is dedicated to fostering a relaxed friendly environment where our local community can come together. We believe in achieving our goals through teamwork, focus, and consistency. If you share our values and are passionate about creating exceptional experiences for our members and guests, we invite you to join our dynamic team as a Duty Manager. This position has been created due to the continued growth of the club over recent years.

Position Overview:

As a Duty Manager, you will play a pivotal role in ensuring the smooth operation of our club and upholding our commitment to excellence in customer service, product, and delivery. Working closely with various departments, you’ll ensure high standards are maintained whilst ensuring a friendly and inclusive atmosphere is fostered for all patrons.

Key Responsibilities:

- Provide leadership and support to staff members, fostering a culture of teamwork and excellence.

- Oversee customer service delivery, addressing any issues or concerns promptly and effectively.

- Supervise daily operations to ensure efficiency and adherence to club policies and procedures.

- Monitor the quality of products and services offered, taking proactive measures to maintain high standards.

- Collaborate with other departments to coordinate events, promotions, and activities.

- Maintain a safe and secure environment for staff and patrons, adhering to all health and safety regulations.

Requirements:

- A customer-focused mindset with a dedication to delivering exceptional service.

- Strong leadership skills with the ability to motivate and inspire team members.

-Previous experience in a similar role within the hospitality industry, preferably in a club or hotel environment.

- Excellent communication and interpersonal abilities.

- Sound decision-making and problem-solving skills.

- Flexibility to work evenings, weekends, and public holidays as required.

- Current RSA/Advanced RCG certifications and First Aid certification.

Benefits:

- Competitive salary package.

- Opportunities for career advancement and professional development.

- A supportive work environment with a focus on teamwork and collaboration.

- Complimentary meals provided during shifts.

- One weekend off per month.

- Ongoing training and development opportunities.

If you are passionate about customer service excellence and are ready to contribute to a dynamic team, we would love to hear from you! Please submit your resume and a cover letter outlining your suitability for the role.