Duty Manager- Everglades House and Gardens

The National Trust is Australia’s leading heritage conservation organisation, a not-for-profit, community-based charity in operation for more than 75 years. 

Based in Leura, Everglades is Australia’s most spectacular inter-war period garden and has received acclaim from garden lovers worldwide.

Visitors can enjoy sweeping views of the Blue Mountains, while strolling through the beautifully maintained gardens and exploring the Art Deco house. 

About the Role

This is a casual position anticipated to work one to two days per week over a monthly roster. The days of work will depend on property activities however weekends are typically our busiest days, and a high degree of flexibility is required.

Reporting directly to the Property Manager, you will be responsible for:

• Overseeing and managing the daily operations of Everglades admissions, reception, and the bookings team processes when the property is open
• Coordinating all visitor activities on site including tours and events 
• Managing the response to incidents as they arise 
• Leading and motivating the volunteers working onsite either as a guide, as front of house, or event facilitator to deliver an exceptional visitor experience. 

To be successful in this position you will have the following skills and experience:

• Previous experience leading a team of customer-focused individuals with the ability to motivate staff and volunteers to perform at their best. 
• Be flexible enough to deal with the myriad of tasks that comes with operating a historic property open to the public 
• Experience working with communities in the tourism or the cultural sector is advantageous.

 The ideal candidate is someone who truly believes in customer service, has hands on experience with event management and is a true team player. We offer a flexible work environment and value the highest levels of professionalism.

For a full position description visit our website:  www.nationaltrust.com.au.  

To apply, submit your CV together with a covering letter addressing the selection criteria to: **@nationaltrust.com.au

 While Applications close 10 March 2024, don’t delay! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.