Address
Form of workAs a Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the venue. You will be responsible for overseeing daily activities, managing staff, and ensuring exceptional customer service at all times.
What you will do:
- Ensure that guests receive outstanding service by maintaining high standards of hospitality and resolving any issues promptly and effectively.
- Oversee the day-to-day operations of the venue, including scheduling, inventory management, and adherence to company policies and procedures.
- Handle guest complaints and operational challenges with professionalism and tact, finding creative solutions to ensure guest satisfaction and operational efficiency.
- Maintain a safe and secure environment for guests and staff by implementing and enforcing safety protocols and emergency procedures.
- Provide training and guidance to staff members to enhance their skills and performance, fostering a culture of continuous improvement and excellence.
- Previous experience in a similar role within the hospitality industry is preferred.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Competitive salary and benefits package.
- Opportunities for career growth and development within a global brand.
- A fun and supportive work environment where your ideas and contributions are valued
