AddressThe Robin Hood Hotel is seeking a hands on Duty Manager to join our busy hotel located in central Ballarat.
Whilst we would prefer this as a Full Time role, we are also happy to work with someone who prefers a Part time role.
We offer our guests a large family bistro space, gaming room, TAB & function space. The Venue is in the process of undergoing exciting renovations for a new look hotel and with that require a new Duty Manager to assist our current Management team.
Reporting to the Venue Manager, you will have a proven operational knowledge of the day to day operations of Gaming, TAB and Food & Beverage - both Back of house & Front of House - With a minimum of 2 years management experience. The ideal candidate will have a strong customer service focus who can deliver high customer expectations. You will also be a capable leader who knows how to get the best from our staff base and building trusted relationships and mutual respect with your team mates.
About the role:
Reporting to the Venue Manager you will assist in the daily operations of the hotel including:
- Manager on duty for the venue including day to day operations;
- Be willing to go the extra mile to help drive customer satisfaction and maintain high levels of customer service;
- Assisting and development staff whilst maintaining a positive working culture within the venue;
- Ensuring hotel polices and systems are maintained;
- Ability to work flexible hours including weekends and public holidays;
Ideally you will have:
- A career minded outlook with strong leadership skills;
- Previous experience in a management or senior role, with the ability to run a team;
- Confidence in working within a fast-paced, high volume environment whilst providing excellent customer service;
- Strong food and beverage knowledge;
- RSA, TAB and Gaming licence is preferable.
What the Hotel offers you:
- A wide range of options as to what will work for you – whether that be Full Time or Part time. Casual is even negotiable for the right person.
- The opportunity to build on your skills with great training
- Competitive salary / hourly rate
- The opportunity for career progression within the group
- Great team environment.
If this sounds like your kind of role, we’d love to hear from you!
Applicants must have the unrestricted ability to live and work in Australia.
