Duty Manager

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our client is seeking to engage a Duty Manager.Location: Canberra, ACTContract Length: Permanent, Full timeEligibility/Security Requirement: Applicants must be Australian CitizensThis position requires shift work, 7 days per week / 24 hours per dayMAIN DUTIES:The Duty Manager will take the lead and maintain Company Operations and Customer Service .Customer Service -

• Working with the Customer Service Officers (CSO) team to ensure airline and flight information is accurately reported.
• Monitor ground transportation including the taxis and rideshare.
• Provide timely and effective response to all customer enquiries and ensure friendly, professional and courteous interaction with all customers.
• Look for customer service improvements and work with the terminal stakeholders to provide a premium customer service experience.

Operations -

• A link between the company Security provider, Customer service, AFP and any other relevant tenant in regard to a better, coordinated approach to emergencies, SOPs and breakdowns onsite.
• Be the company representative when incidents occur at the Terminal to ensure Incident Reports and CCTV Footage are compiled correctly and reported to Management.
• Oversight of security in the Terminal.
• Build strong relationships with tenants, staff, security personnel and other stakeholders for presentation, housekeeping and following the SOP’s.

Co-ordinate and liaise with Customer Service Officers in relation to reporting, statistical and operational data regarding customer service operations including but not limited to;

• Customer feedback on pay machines, change machines, voucher machines, intercoms, general office queries.
• communication of security recommendations and protocols.
• Review and process incident and WHS Hazard Reports and send required data to the Facilities Manager as required for the Quarterly Risk Management Meetings.
• Report on day-to-day activities including but not limited to inspecting alarms, investigating issues when required and escalate if needed.
• Daily Property Inspections.
• Assist with baggage system interruptions.
• Be the point of contact for diverted flights, air conditioning issues, lights, buses, and accommodation queries.
• Investigate maintenance issues at the Terminal and coordinate after hours works of contractors as required.
• Ensuring the Terminal and surrounding areas presents well at all times, communication and working with other Teams and Contractors on any issues.
• Other

Skills:

• Computer literate.
• Ability to write reports.
• Prior Facilities Management preferred.
• Demonstrated leadership abilities.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Fiona Bell on 02 6268 9931 or email Fiona.Bell@chandlermacleod.com for further discussion.At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusionShare this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.