Duty Manager - Overnight

Company DescriptionBETTER BEGINS HERECrown Towers captures the essence of its harborside setting and is a sanctuary within Sydney. Supporting operations, the Hotels Team play an integral role in successfully working together to elevate the hotel experience.The roleWe are now looking for a Duty Manager to help lead operations for our award-winning Hotel. As the Hotel Duty Manager, you will be in a fast paced, highly interactive environment where there will be a focus on providing the highest level of guest service and satisfaction across all areas of Hotel Operations including Front Office, Valet Parking, Housekeeping, and Concierge. As one of the key members of the Front Office Management team, the Hotel Duty Manager will need to be highly visible in hotel operations and have competence approach to handling guest complaints in a timely and effective manner. Additionally, the role will involve building effective relationships within the business as well as being a supportive role model for a positive workplace culture.Responsibilities include, but are not limited to:

• Established experience in a management role within Front Office or Hotel operations.
• Experience in guiding and mentoring a team.
• High level conflict resolution experience to ensure mutually beneficial outcomes.
• Ability to develop strong stakeholder relationships across all areas of the property.
• Previous experience within a 5-star property preferred.
• Understanding of Hotel Property Management Systems, preferably OPERA, highly regarded
• Knowledge of Forbes star rating highly regarded.

What we offer you:

• Opportunities to develop and grow your career within a leading luxury brand.
• Work for one of Sydney's premier integrated resorts.
• A total remuneration package of $90,068 (inclusive of 11% super)
• Laundered and pressed uniform available at the start of each shift.
• Complimentary meals whilst on shift at a dedicated team restaurant and cafe
• Discounts across Crown venues nationally

Applications close: Tuesday 7th May 2024Additional InformationWhat you can expect from usOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit .Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.