AddressA Place to Belong
We are part of the Norths Collective - a forward-thinking, fresh and competitive brand who are leaders in the hospitality industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not-for-profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.
About the Role
There are exciting times ahead in the Northern Rivers as we continue to grow and expand our operations. We live by our purpose - to connect with and give back to the community in which we operate. We are really looking for someone who understands the markets we operate within.
The Duty Manager is focused on ensuring the day-to-day operations of our venue/club are run efficiently and effectively whilst ensuring the best service for our members and guests. You'll be a passionate people leader and develop our staff, whilst maintaining excellent communication with our people and leaders. You'll be taking ownership of matters, solving problems, pre-empt needs and work efficiently within the team.
Responsibilities
- Daily Operations. Responsible for the daily operations of the venue/club including appearance, presentation, security, monetary control and customer experience. You will be key to providing exceptional service for all members and guests and exceed their expectations.
- Compliance. Uphold and satisfy compliance with required legislation, North Collective's policies and procedures, code of conduct, and practice Responsible Service of Alcohol.
- People Leadership. To lead an effective team in delivering outstanding service on a consistent basis in line with our values. Be directly responsible for performance, direction and succession planning of our people. Ensuring they are trained appropriately.
- Communication. Maintain effective communication with all key stakeholders including operations manager, floor staff, chefs and management team.
- Security. Ensure the safe, secure and accurate handling of cash across all operational areas including EFTPOS and tills.
- Workplace Health & Safety. Actively support a range of activities in accordance with Work, Health & Safety legislation obligations and in line with Norths Risk Management Program. Ensure compliance wherever necessary including all relevant legislation, regulations and codes of practice.
- SOP and Training Manuals. Create, monitor, develop and implement SOPs and Training Manuals.
The Candidate:
- A strong passion for delivering excellent customer experiences.
- Previous experience in successfully managing a hospitality operation.
- Ability to motivate, lead and develop a team.
- Highly organised with strong communication and interpersonal skills
- Problem solving, critical thinking and conflict management skills.
- Experience in working under pressure in a fast-moving environment.
- Proficiency in computer skills.
- Current RSA and RCG certifications
- Current First Aid and Advanced Resuscitation certification - or willing to obtain.
- Flexibility and availability to work a 7-day, rotating roster including weekends, nights, and public holidays - If you are a Night Owl, there is the potential for all late-night shifts.
- Relevant Diploma / Degree qualification is desirable.
Our Benefits:
- Free gym membership at Revs Health & Fitness, which is onsite
- Five weeks annual leave
- Free onsite parking
- Discounted meals
- Energetic and passionate leadership team that embraces change and is focused on success
- Opportunities for career development in the company and within a professional, successful, and well-respected expanding collective
- Work for a Club that is passionate about its people and our commitment to our communities
If this sounds like you, we would love to hear from you, this is an opportunity not to be missed!
Your application should highlight Who you are and What you stand for" - Not just what you have done
