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Form of workAbout Trilogy Care:
Trilogy Care is Australia’s fastest-growing approved provider of the Federal Government’s Home Care Package (HCP) program. Our innovative self-management model delivers greater choice, transparency, and value to our consumers, ensuring they spend less on management fees and more on long-term care and services. Trilogy Care also assists veteran clients with similar home care services allowing them greater choice of provider and service arrangement.
We are a vibrant, enthusiastic, and dynamic organisation, dedicated to supporting veterans and older Australians to remain in their own homes. We believe that our business isn't just about numbers; it's about making a meaningful impact on the lives of our consumers and their families.
At Trilogy Care, we take immense pride in creating an empowering and fulfilling workplace for our dedicated employees. We believe that our team is the cornerstone of our success and as such, we are committed to providing a supportive and rewarding environment.
About the role
We are seeking a full-time applicant with customer service experience who will manage a high volume of clients, ensuring swift organisation of support services, ongoing customer support and budget management. This role will see you working full-time (8:30am to 5:00pm) from our young and vibrant Bowen Hills office. Fully paid on-the-job training is provided, so no industry experience is required.
Duties
- Become the trusted point of contact for your personal portfolio of clients, ensuring ongoing communication and support.
- Update and maintain consumer records for all matters and keep good case notes.
- Ongoing client care coordination, including:
- Finding and scheduling care and support workers for a high volume of clients,
- Managing and monitoring clients' budgets to avoid overspending,
- Sourcing & managing information to support clients to achieve their care goals.
Skills & Attributes
- Excellent communication and customer service skills.
- Coordination experience (highly desirable)
- Service-orientated with strong interpersonal and communication skills
- Strong computer skills with intermediate-level knowledge and application of Microsoft 365 suite
- Well-organised, able to prioritise, and meet competing deadlines
- Excellent attention to detail, able to problem solve and make decisions
- Enjoys working in a multi-disciplinary team
Salary and Benefits:
- Commensurate with experience - we are open to all levels of experience!
- We reward your impact, and support your wellbeing, through a competitive compensation package and flexibility programs that will help you thrive in work and life.
- Join a purpose-driven organisation making a positive impact
- Enjoy a vibrant team culture and active social calendar
- Supportive management and opportunities for career progression
- Brand new Bowen Hills office, close to multiple transport options, cafes, restaurants and supermarkets.
Mandatory Requirements:
- Current federal police clearance (not more than 12 months old) and international police check if you have lived overseas in the last 10 years
- Evidence of Australian work rights (passport, birth certificate, etc).
Unlock your Potential with Trilogy Care:
We believe that challenges are better solved together! You'll be a part of an amazing team, encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous improvement will help unlock your potential and take your career to the next level.
Avoid the confidence gap! You do not have to match all the listed requirements to apply. We'd love to hear from you!
