Address
Form of workLEO LIN is looking for a highly motivated individual to join our fast-growing Customer Service support team.
This is a casual role based in our Alexandria, Sydney head office.
The ideal candidate has a strong interest in fashion, is passionate about providing excellent Customer Service, and have a can-do attitude as no day is the same.
Reporting to the Ecommerce Manager, you will assist the Brand Assistant in operating the LEO LIN online stores and manage the Customer Service channels. As the nature of this role, the tasks will vary but mainly consist of below:
- Manage customer enquires across various channels including email, live chat, phone and social channels
- Monitor and respond to all comments and enquires via social media platforms
- Oversee the timely dispatch of all online orders across multiple selling platforms
- Oversee online returns and process refunds accordingly
- Assist with file management across all digital platforms
- Website content management including updating the homepage, collection pages, product pages and other on-site content
- Upload products, written descriptions and all digital content across our multiple platforms including our websites and partners
- Update online merchandising for collection pages
- Provide insightful reporting on a weekly basis
- Perform other duties as assigned
In order to be successful in this role, you will need to have:
- Exceptional Customer Service skills both written and verbal suitable to a luxury fashion environment
- Great administrative & communication skills
- Exceptional organisational skills and attention to detail
- Knowledge of Excel and Microsoft Suite
- Shopify knowledge desirable but not essential
- A proactive nature, with a desire to learn and develop within the digital space
- A positive attitude and a great team player, we are a small team and need to step in and help each other
