Address *Closing Date: 9 AM Thursday 22 February 2024 face2face reference: 596912 Location: Dandenong Vic, Richmond Vic, Robina QLD or Midland WA Hours: Full-Time Contract length: 12 Month Contract with Potential of Extension Entry requirements: Australian Citizenship Pay rate: $602.55 per day ex super
About the Role:
The EL 1 Assistant Director Workforce Planning is an important team leadership position and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail.
The position is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the client to advance their interests across a range of forums.
Responsibilities of the Role include but are not limited to:
Lead a multi-functional team in a contact centre environment, assisting in forecasting work efforts as required.
Provide end-to-end Workforce Planning functions for the client.
Ensure the maintenance of capacity and recruitment planning.
Lead engagement with internal and external stakeholders to inform the planning cycle.
Respond to short-term changes in plans to optimise performance.
Lead and schedule activities for agents.
Key skills required for the Role include:
Capacity and recruitment planning to maintain strategic capacity.
Leading strong stakeholder engagement to be able to inform on the client's planning cycle in a way that is appropriate and readily understood.
Delivering end-to-end Workforce Planning including rostering, scheduling and forecasting.
Team leadership experience.
Data analytics skills. Demonstrate a strong understanding of operations including the drivers of performance in a call centre environment.
If this sounds like the role for you, and you'd like to learn more, apply now. The f2f Recruitment Team will be happy to assist you. Emma Pointon
emma.pointon@f2frecruitment.com.au
02 6199 5750
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