AddressComcare has an Ongoing vacancy for an EL2 DirectorComplaints Management in Melbourne or Canberra. Flexible working arrangements are available including hybrid working.
A merit pool will be created and may be used to fill similar Ongoing and Non-ongoing vacancies.
Overview of Team and Role
The Director Complaints Management Coordination is a key role responsible for the development and coordination of the Complaints Management function and, following its establishment, leading that function for Comcare.
The role will oversee and coordinate the implementation of comprehensive Complaints Management review recommendations. This influential role demands effective collaboration with diverse business areas to improve the way complaints are managed at Comcare and includes streamlining complaint processes, improving complaints resolution and timeliness, and ensuring that the complaints information contributes to the continuous improvement across the organisation.
Experience (Highly desirable)
Demonstrated experience in service delivery leadership roles, with experience in Complaints Management/service recovery or continuous improvement functions and/or initiatives.
How to apply
The job information pack including how to apply can be obtained from our website https://www.comcare.gov.au/about/careers/current-vacancies
Closing date: 14 May 2024
