End User Applications Trainer (Nexacu)

We are Nexacu Discover IT. Advance IT.

Nexacu is a leading provider of professional training courses, offering comprehensive workshops and certifications in software applications. Our expert instructors are committed to excellence, empowering individuals and businesses to thrive in today's digital economy.
Nexacu is a part of Lumify Group, Winner of Employer of Choice in the Australian Business Awards 2023 and Winner of Best Place to Work in the AFR Boss Awards 2023.
  
What’s the opportunity?

We are looking for skilled End User trainer who can build this knowledge into the training on a daily basis in Sydney. Our Skilled End User Trainer will deliver training to mature our student’s knowledge, awareness, Power BI usage and assist them by addressing common challenges experienced by most companies. We are searching for individuals that have teaching experience or be willing to upskill in the relevant discipline areas;

• Power BI (all proficiency levels)
• Excel (all proficiency levels)

What will you do? Day-to day

• Deliver quality training in accordance to the skill set the organisation requires
• Customise training to meet client requirements
• Provide assistance and recommendations to the sales team on content and delivery options
• Regularly review training to ensure standards are kept to a high quality and continuous improvement
• Upskill in new technologies and develop training skills in accordance to market/client requirements and develop technical relationships to capitalise on market opportunities
• Deliver training on client site either in or outside of your location including customer sites and our other training facilities.
• Deliver training with invigilation of examinations specific to that course, if applicable to your certification.
• Plan develop and create custom workshops including creation of manuals/handouts

IT support

• You will be responsible for the room, equipment and software/image loading for your own classes and will provide assistance to the training team with other room setups
• Contribute to the development of new courseware or customised courseware Provide support to the team

Team responsibilities

• Undertake projects as required by the sales team and provide advice on training paths and customisations to meet client requirements
• Participate in weekly team meetings

What have you accomplished?   

• Expertise in End User Support: With a proven track record, you have mastered the intricacies of end-user support, providing assistance and guidance with various applications and technologies.
• Training Delivery Excellence: Your training sessions have consistently received positive feedback for being engaging, informative, and tailored to the needs of diverse learners.
• Problem Resolution Skills: Your ability to troubleshoot and resolve end-user issues efficiently has contributed to a seamless and productive work environment.
• Adaptability: In a rapidly evolving tech landscape, you've demonstrated adaptability by staying current with the latest technologies and incorporating them into your training modules.
• Collaboration with Teams: Your collaborative spirit shines as you've effectively worked with cross-functional teams, contributing to a holistic approach to end-user support.

Why are we the right fit for you?

• Generous remuneration!
• We are flexible; with our hybrid model, you can choose to work in any campus, or split your time between the campus and home
• We are learning obsessed; attend all our courses at your fingertips free of charge
• We are people-centered; access products, tools, resources and leave to keep you and your family happy and healthy
• We are change makers; we operate collectively under 5 impact areas of people, customers, governance, environment and community through our B Corp Certification
• We celebrate you; our people do incredible work and deserve great rewards
• Lumify’s culture is driven by a shared passion for change. Nothing stands still in the world of technology, and nor do we.

About Lumify Group  With over thirty years of tech expertise under our belts, we’re the original early adopters. We’re on a mission to narrow the digital skills gap: to equip people with the expertise and knowledge they need to flourish in a future where technology rules.
Through our three core brands - Lumify Learn, Lumify Work and Lumify People - we’re able to deliver on the full spectrum of IT training. So no matter what your skillset, where you are in the world, or how you prefer to learn, we can make it happen.
At Lumify, we transform our team and supercharge our own careers.  We recognise incredible achievements, we invest in the hard and soft elements of professional development, and we help you go further, faster.
If that sounds like something you’d like to be a part of, we’d love to hear from you. Today, over 200 like-minded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

By submitting your application, you agree that Lumify Group may collect your personal data for recruiting and related purposes. Due to the nature of our customer contracts, if successful in employment, you consent to our employment screening process in which reference checking, police checks, identity and qualification verification is required.
We are Lumify. Together, we are shining a light on future learning.