AddressAt Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
About the Role
As the Desktop Support Team Leader, you will oversee a team of End-User Computing (EUC) engineers spanning Australia and New Zealand. Your role will be instrumental in the development, maintenance, and troubleshooting of our organisation's infrastructure. Collaborating closely with a talented team of leaders, you will actively contribute to delivering mission-critical services, guaranteeing the highest standards of availability, performance, and security for our desktop support systems.
Key Details:
- Full Time | Monday to Friday | Core Business Hours
- Location | Onsite 485 La Trobe st, Melbourne
- The successful candidate will be required to undergo background and a National Criminal History Check
Key Responsibilities:
- Manage and monitor Australian and New Zealand End-User Computing Team.
- Manage and monitor global End-User Computing Queues
- Proactive management of escalations and problems that arise within the end-User Computing Team
- Manage and monitor desktop hardware and software
- Relocation of hardware or replacement of faulty parts.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Provide 2nd-level support with the option to escalate to 3rd-tier staff
- Provide on-site help to 3rd level team with any infrastructure-related work
- Involvement in BAU projects and work effectively to targets and deadlines
- Maintain a strong client/internal customer focus
Key Skills and Attributes Required:
- Substantial experience within similar role
- Customer-centric mindset, with the ability to engage with stakeholders at all levels
- Wintel / SCCM/Active Directory
- End User Operating Systems (Win 10 /Google os)
- ITIL
If you're passionate about leading a team to deliver exceptional desktop support solutions, apply now to join our dynamic team. Help us shape the future of our organisation's infrastructure while advancing your career.
