AddressJOB TITLE:Customer Service - Casual
LOCATION:
14 Denis St, St Marys, 5042
SUPERVISOR/MANAGER:
Travis Murphy (operations Manager)
JOB SUMMARY:
As a key member of our team, you will play a crucial role in providing exceptional service to our global customer base. Your primary responsibility is taking customer phone calls, emails and social media messages, providing technical product support, sales information and communication. You will be working in a fast-paced environment, servicing a worldwide customer base and ensuring efficient and accurate invoicing.
ABOUT THE ROLE:
- Provide sales & support to the Operations Manager
- Provide Customer Service; answering telephones, emails, enquiries and follow-ups, product information, delivery and sales information, and feedback.
- Entering and processing orders and customer information in Shopify, email ticketing portals, managing returns, backorders, deliveries, and customer support information.
- Resolve client queries and issues
ABOUT YOU:
- Desirable to have 2 years’ plus experience in a sales & Customer Service, sales fulfilment role or similar.
- Strong communications skills - Client liaison, communication, networking, influencing, negotiation, and presentation skills.
- Works well within a team environment
- High level of accuracy and attention to detail, strong oral and written communication skills, strong organisation, time management and planning ability
BENEFITS
- Enjoy a casual and inviting work environment, surrounded by like-minded individuals.
- Flexibility in work hours, offering a great work-life balance.
- Opportunities for growth and career development within the company.
- Be part of a unique Australian business with rapid growth both domestically and internationally.
Job Summary: This is a fantastic opportunity to be a part of the water sports industry, liaising with customers from all over the world working with a great team.
