Address- video/voice/chat collaboration services
- video conferencing facilities and management infrastructure
- management of cloud-based call centre services (CCaaS)
- digital media infrastructure for live streaming and on-demand services of events and meetings
- infrastructure projects such as:
o designing and implementing audio visual infrastructure
o planning and implementing desktop and cloud-based collaboration services
- Microsoft 365 services
- managing and administering virtual environments (including virtualised desktops).
The key duties of the position include
Key duties of the Unified Communications ICT Support Officer include:
- Provide support for Video Conferencing and Microsoft Teams infrastructure.
- Provide technical support for digital media streaming, content management and audio-visual platforms and infrastructure.
- Perform maintenance on unified communication systems such as configuration and system upgrades.
- Respond to any voice or video system incidents and resolve, working with internal and external stakeholders.
- Work with project teams to support delivery of new IT services and upgrades.
- Monitor ticket queues to action and triage tickets, ensuring prompt and accurate handling. (ServiceNow)
- Deploy, maintain and provide technical support of IT Collaboration infrastructure (on-premise and cloud-based).
- Diagnose and resolve technical problems.
- Resolve client queries (level 2/3 type support).
- Help plan and implement enterprise-wide, integrated Microsoft based collaboration applications and services such as video conferencing and media streaming services.
