Address- Lead efficient and effective debt minimisation activities
- Hybrid working environment, min 2 days pw in the office
- Melbounre based
Delivering good energy starts from within
It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers - and for our people.
About the role:
As an Energy Credit Specialist, you'll conduct respectful, efficient, and effective debt minimisation activities. Taking full responsibility for all issues that you come across (end-to-end) and ensuring that you achieve the best outcome for the customer and our business. You'll also be the first line of defence in ensuring that our business meets its compliance and regulatory obligations under relevant bodies.
Why this role matters:
Providing end-to-end credit solutions for our customers in an omni channel environment using Kraken technology; and acting as subject matter expertise to assist Energy Specialists when required.
Credit solution activities including but not limited to: de-energisation assessments & re-energisation enquires; payments and hardship; bankruptcy & insolvency; default disputes; credit complaints; collections case management. At a later stage this may include credit assessment and fraud / high risk assessment.
As part of a highly effective autonomous team, you provide outrageously good service to particular customer groups and provide continuous feedback on opportunities and highlighting inefficiencies to improve the customer experience.
Be curious, ask questions to explore and actively seek information to determine the best solution for the customer groups.
What will you bring?
Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
Able to apply a commercial lens to every customer interaction, always considering and minimizing risk (including compliance obligations) and actively applying discretion when needed to achieve the best financial outcome.
You're a lateral thinker, thinking for yourself, the team, and the business, with a clear focus on delivering and improving the customer experience, demonstrating a real concern for the customer.
Strong collaboration and teamwork skills including a demonstrated ability to actively listen, and problem solve.
Ability to learn quickly and adapt to new tools and technologies.
So, why join us?
3 week training, ensuring you'll be fully trained in every aspect of the customer experience
Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
Competitive salary + annual performance bonus + performance based reviews
Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
Free and confidential counselling for employees and family members.
A great high energy team, that encourages interesting, rewarding, and engaging work!
Origin - Where good change happens
At Origin, we're powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.
To learn more about who we are, and what we do, visit our website: www.originenergy.com.au/about/careers/
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
