Job Description:You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Why American Express?The company is making strategic investments in new merchant products and platforms to allow the company to meet its high-reaching global growth agenda. Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.We are looking for a change agent with a deep engineering passion to build outstanding products for our merchants.
Responsibilities:- Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives across a portfolio of software products / Technology Platforms to ensure they met the evolving needs of American Express and its merchants.
- Driving key architectural decisions and design considerations to ensure system scalability and resiliency for transformation and modernization initiatives.
- Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management as well as cost efficiency.
- Leading a team of successful, forward-thinking, creative, multi-functional Engineers (Scrum masters, Engineers, and Architects) to enable delivery.
- Empower teams to automate demand driven scalable application deployments in test or production environments.
- Provide technical leadership and coaching to engineers on coding, quality and testing; developing skills and ensuring an environment of continuous engineering improvement through mentoring, feedback, and metrics.
- Building a culture of innovation, and development across teams, delivering dynamic software solutions, and inspiring change.
Outcomes:- Ongoing evolution of Amex merchant platforms to be innovative, adopting emerging technologies using modernized distributed architecture.
- Continual evolution of the roadmap and strategy.
- Heavily influence the success of the team’s goals and build a high-performing team.
- Consistent delivery of business value and return on investment.
- Strong performance on portfolio metrics, including high availability, resiliency, performance and cost.
- Improve productivity, quality, and delivery velocity by introducing DevOps culture and support solutions that enable continuous integration/delivery to bring the reduction in cycle time.
Qualifications:- Experienced senior technical leadership experience leading highly sophisticated, ambitious, multi-functional technology software teams.
- Extensive experience hands-on engineering and/or software development (of Java, Vert.x, Spring, REST, PostgreSQL, One data and distributed applications design).
- Extensive experience of large-scale capabilities product engineering experience with modern tools and delivery methods in a sophisticated environment (i.e., DevOps, CD/CI, Agile, etc.).
- Experience leading large scale Agile portfolio delivery and solution integration.
- Technical expertise related to the core components of the tech stack, as well as delivery optimization techniques in a ‘total dev’ continuous delivery environment.
- Knowledge of Merchant Ecosystems – Payments Submissions, and Merchant Data Characteristics platforms preferred.
- Ability to understand the overall picture of a product roadmap (1 – 3 years) and experienced in building real time/batch distributed applications in cloud Architecture, In Memory computing systems and event driven architecture.
- Deep functional knowledge of AXP organization and business processes to effectively influence software solutions.
- Ability to lead multiple priorities and rapidly guide the organization through change moments.
- Demonstrate thought leadership to overcome challenges and inspire change.
- Understand how effectively deliver innovative products that link customer needs and business drivers together.
- Be a hands-on technologist that can not only do effective code reviews but can also code, understands what a pull request means, and understands code etiquette.
- Possess extraordinary influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process.
- Excellent leadership skills, with the ability to impact all levels across functions, conduct intelligent business and technology conversations with SVP and/or EVP level business leaders.
- Able to lead with an external view, adopt industry change to drive effectiveness into engineering and delivery processes, building bold solutions.
- Experience in building high quality and efficient Engineering teams with a strong engineering approach.
- Attract, retain, and develop the best engineering talent in the market; mentor, and cultivate technology leaders within the team.
- Able to define precise, well-understood objectives and key results for the department, teams, and individuals.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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