Enquiry and Enrolment Lead

ABOUT US

Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.

Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.

A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.

Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.

Our drive for commercial success is underpinned by our core values of Collaboration, Accountability, Integrity and Respect.

In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.

We offer more than 400 courses, from Victorian Certificate of Education (VCE)/Victorian Certificate of Education Vocational Major (VCE VM)/Vocational Education and Training Delivered to Secondary Students (VETDSS), through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.

ABOUT THE ROLE

You will be accountable for managing the day to day operational and administrative functions in the Student Enquiry and Enrolment Services team including managing the provision of customer service, administrative tasks and complex or technical enrolment advice.

Your key accountabilities will be to

· Supervise the distribution of incoming Institute enquiries and applications through to relevant teams.

· Provide customer-centred and professional service at all times to enhance customer satisfaction and maintain the professional image of the Institute

· Encourage and foster a close team dynamic by working within the team to build relationships between staff and colleagues across the business

· Lead the team in coaching and lead by example by ensuring flexible approach, openness to learning and providing a work environment that encourages outstanding work performance and interpersonal relationships

· Liaise with IT and business areas to ensure complex enrolment responses are enabled through systems

· Collaborate with the other stakeholders to build broader Chisholm awareness around opportunities to drive student and client engagement and conversion during enrolment

· Provide outstanding service when interacting with external contacts and students to enhance the Chisholm Institute brand.

ABOUT YOU

You will have relevant tertiary qualification at a minimum of Undergraduate Degree qualified, or equivalent business or customer service experience.

Crucial to your success will be your proven track record in the vocational education sector and understanding of enrolment administration.

You are a highly motivated with knowledge of effective communication strategies where language and/or digital literacy presents barriers to understanding.

BELONGING AND INCLUSION

Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at ******@chisholm.edu.au

Aboriginal and Torres Strait Islander Applicants

We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at ******@chisholm.edu.au

Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.

HOW TO APPLY

Applications for this position close 1st May 2024

Applications should include:

· a covering letter

· curriculum vitae

· contact details of three (3) referees

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:

· valid Employee Working With Children Check

· National Police Check

· International Police Check (if applicable)

· verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate

· certified copies of qualifications and transcripts

Employees of Chisholm Institute/Caroline Chisholm Education Foundation (Chisholm) are required to comply with any policy implemented by Chisholm. In relation to mandatory vaccinations against COVID-19, it is a condition of any offer of employment that candidates agree to comply with any applicable policy regarding mandatory vaccinations.

If you have any questions regarding the position or require further information please contact Carolyne Alvarado on ***************@chisholm.edu.au

Chisholm Institute reserves the right to withdraw an advertised position at any stage.