Address
Form of workDescription
Directorate
Canberra Health Services
Branch
Office of the Chief Operating Officer
Section
Liaison and Navigation Service
Position Number
60590
Position Title
Care Support Officer
Classification
Enrolled Nurse Level 2
Vacancy Type
Permanent Full-time
Location
The Canberra Hospital, Garran ACT
Base Annual Salary
$71,574
Contact Officer
Denise Lamb (02) 5124 1793 Denise.Lamb@act.gov.au
Closing Date
31 March 2023
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
Please note - this is a multi-classified position. This role has also been advertised under REQ ID 029BX under the Allied Health Assistant profession.
POSITION OVERVIEW
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: www.canberrahealthservices.act.gov.au
The Liaison and Navigation Service is a new service that is being established to improve the experience of people and their health outcomes through information sharing, integration of care across primary, secondary and tertiary services and coordination across health and community services. It will focus on the provision of the right care, at the right time, at the right place by the most appropriate provider in partnership with the consumer and their care supports.
The service comprises of a multidisciplinary team that assists patients and their supports to navigate the multiple services involved in their care. The service provides, and supports patient centred, integrated, and coordinated care. It works closely with acute and community services, and across health and human services, to reduce the challenges patients and their supports face when required to access multiple services, to ensure the highest quality of care.
There has been a staged implementation of this service with the initial focus on improving the coordination of care for children accessing care in the ACT as inpatients and outpatients as well as specialist paediatric care interstate.
Expansion of the Liaison and Navigation Service into the adult population will occur throughout 2023 and beyond.
The focus of the service is on improving the individual and family’s experience, and their health outcomes through information sharing, integration of care across primary, secondary and tertiary services and coordination across health and community service.
Individuals and their families will be eligible for the service when there is a combination of health care needs across medical and psychosocial issues that require access and support from multiple providers across the health and community sectors. The service will provide, and support person and family centred, integrated, and coordinated care.
The Navigation and Liaison Team is a multidisciplinary team with positions located within a range of CHS service areas. The Care Support Officer is a member of the Liaison and Navigation Service and will report operationally to the Operational Manager of the service. Professional reporting lines will be through the relevant nursing profession within Canberra Health Services.
Under the direction of the Operational Manager for Liaison and Navigation, the Care Support Officer will work to assist individuals and families navigate the multiple services involved in their care.
This role involves liaising and working with health services and other human and community services involved in the person’s care, focusing on an approach of improving the quality of care and experience of the person and their family, and continuous service improvement. The role will assist individuals and their families to coordinate the sharing of information and appointments across services and support the Liaison and Navigation team in the administration aspects of these tasks. The Care Support Officer will have knowledge and understanding of the government and non-government services that support the health and well-being of individuals and their families
This unique role is an opportunity to build relationships with consumers, and diverse acute and community services, to anticipate and reduce the challenges that people with complex health needs, and their families, can face. It is an opportunity to ensure the highest quality of care, information and support is provided when individuals and families need it, so that they can navigate the complexities of their care.
The role will be a point of coordination with interstate children’s hospitals and work with the CHS services and the current specialty care coordinators to support individual families and improve the formal networks and pathways for information sharing, and coordination of care.
DUTIES
Under limited direction of the Operational Manager, you will:
Provide nursing care in accordance with the Nursing and Midwifery Board of Australia competency standards, working within the scope of practice for an Endorsed Enrolled Nurse.
Be responsible for coordinating the initial referral, intake and assessment of paediatric and adult enquiries, to provide a single point of contact for clients of the service and referrers.
Liaise and support members of the Liaison and Navigation Service in the care coordination and administration processes for clients, across Canberra Health Services and external agencies including General Practitioners and specialists, to advocate for the needs of the individual and their families, to achieve seamless navigation and a coordinated approach to care.
Provide administrative support for Liaison and Navigation clients through liaising with services to coordinate appointments, travel and accommodation when required to travel interstate for care.
Operate a variety of Microsoft and Business applications including the Digital Health records, Teams, Excel, Word and Outlook. Manage documentation in accordance with records management legislation, including, but not limited to, official files and electronic file management.
Actively participate in and promote a culture of continuous quality improvement, and complete educational requirements, personal annual performance reviews, in accordance with the CHS Quality and Clinical Governance Framework.
Support and promote the CHS values of Reliable, Progressive, Respectful and Kind through a working understanding of the integral role these values play in the care of people with chronic and complex health care needs and the support of their families.
Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
ABOUT YOU
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.
Behavioural Capabilities
Strong organisational skills, resilience, tenacity, and a willingness to problem-solve and advocate with and for individuals and families.
Well-developed interpersonal skills and ability to build and maintain effective relationships with service clients and a range of internal and external stakeholders
The ability to listen to, connect with, build rapport and understand the clinical and psychosocial needs of individuals and their families with complex presentations
Confidence, flexibility and good judgement to contribute to the ongoing design of an evolving innovative service, as a member of a team.
Position Requirements/Qualifications:
Mandatory
- Relevant Registration or be eligible for registration as an Enrolled Nurse with the Australian Health Practitioner Regulation Agency (AHPRA).
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
- Experience in providing or coordinating care across acute and primary care settings
- Experience which provides insight into the consumer perspectives of complex care for individuals and families managing complex ongoing healthcare for children.
- Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- Undergo a pre-employment National Police Check.
- Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious diseases.
- Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Working with vulnerable people (WWVP) registration (act.gov.au)
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.
Demonstrated skills and experience in the care and support of people across the lifespan and children and families with complex care needs.
Demonstrated understanding of child and family centred principles and the utilisation of these to support effective care coordination. In particular the specific challenges of families managing complex ongoing healthcare for children.
Demonstrated high level interpersonal and communication skills, with proven ability to work within an interdisciplinary team to develop positive working relationships with patients and families and a broad range of professional disciplines.
Demonstrated ability to provide administrative support, actively problem solve and to use a variety of computer programs with a willingness to learn specific packages.
Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
HOW TO APPLY / OR WANT TO KNOW MORE?
Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and
- A response to the selection criteria under “What You Require”.
CHS Contact: Denise Lamb (02) 5124 1793 Denise.Lamb@act.gov.au
Job: Enrolled Nurses
Salary Range: 71,574.00 - 71,574.00
Contact Name: Denise Lamb
Contact Email: denise.lamb@act.gov.au
Closing Date: 31/Mar/2023, 7:59:00 AM
