Eoi - Computer Systems Officer - Enterprise Services , Education

As the Computer Systems Officer you will undertake systems installation, configuration, maintenance and administration by applying industry standard techniques to resolve technological issues and contribute to productivity improvements within the department.

Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group IT & Telecommunications
Classification AO5
Workplace Location Brisbane Inner City
Job ad reference QLD/CO459256/22E
Closing date 07-Dec-2022
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration A period of 6 months unless otherwise determined
Contact person Chris Fowler
Contact details (07) 3034 4444
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This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

About the Role:

This role aligns to the Platform Development team, within the ICT Enterprise Services directorate. ICT Enterprise Services is comprised of multiple specialist teams responsible for supporting services across all DoE Corporate and School facilities, including application support, database management, cloud services management, directory services management, endpoint device management and platform services development and management.

The Platform Development team provides the following key services:

• Enterprise Platform Deployment - Manage, maintain and deploy applications, updates and configuration to corporate and school endpoint devices, including servers, workstations and personally owned (BYO) end-user devices.
• Enterprise Platform Development & Configuration Service - Develop and provide updates to tools, applications and vendor systems which support the enterprise platform.
• Enterprise Platform Device Provisioning Service - Design, develop and provide configuration to support provisioning of servers and end-user devices.

ICT Enterprise Services provide and maintain an effective delivery of ICT services for all customers and business partners through the application of well-defined operational processes, while supporting the development of innovative, scalable and sustainable solutions.

Determining your suitability for the Role:

To determine your suitability for the role, you will be assessed on the following key capabilities that link to the “key duties and accountabilities” for this role:

• Performing administration, design, implementation and support tasks specifically within the context of Platform Development and administration.
• The ability to troubleshoot and diagnose faults with ICT services including, Endpoint Provisioning, Deployment, Active Directory, Group Policy and a range of cloud technologies.
• The ability to consult and collaborate with internal and external stakeholders.
• Document systems, workflows and user guides according to Departmental templates and standards.
• Contribute towards required documentation for project delivery items within Platform Development
• Proven time management, communication, planning and prioritisation skills that align to project delivery.
• The ability to provide training and mentoring to peers in technical processes.
• Align work practices to the Department's ITIL processes including Change, Incident, and Problem management

Previous experience with or background in the following technologies and systems is highly desirable (not mandatory):

• Active Directory, Group Policy
• Microsoft Azure, including; Azure Active Directory, IaaS and PaaS
• Microsoft Windows image development.
• Enterprise endpoint management applications and technologies, such as Microsoft Endpoint Manager (SCCM and Intune).
• IT Security and Practices

The ideal candidate will possess the below skills and experience (or transferrable from similar solutions):

• Current Windows Server and Workstation operating systems administration experience
• Current Apple iOS/iPadOS management experience
• Scripting technologies, such as AppleScript and PowerShell.
• Structured troubleshooting and fault-finding skills
• There may be a requirement to undertake work outside of standard business hours to support implementation and support activities

How to apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
• Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role, specifically relating to the role description attached.

Applicants need to be a current Queensland Government employee to be eligible to apply.

Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

Role Description

Information Package for Applicants