Eoi - Site Leadership

At Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents.

As a leader at Kip, you will be responsible for driving growth in the business, building the team and providing a high level of care to our canine guests. You will need to embody our core values of honesty, compassion and fun, with a drive to achieve and a commitment for expertise.

Why Kip Happy Stays?

• Did someone say pets?
• We offer real career pathways for individuals who are looking for more than just a job. We are committed to development with a majority of our leaders having been promoted internally.
• We offer opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer’s Federation (NDTF).
• Our team leaders have access to further training opportunities, such as human first aid, leadership workshops, secondment roles and a Kip community where ongoing learning is celebrated and shared amongst each other.
• We drive collaborative relationships and we encourage our team leaders to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers. 
• We offer a structured induction program that trains on all aspects of the role you will need to succeed and feel confident. This is great for individuals with no animal handling experience but a desire to learn on the job!

Extra perks:

• You receive generous staff discounts of up to 50% on shop items and on our boarding and daycare services (where applicable).
• Not stuck behind a desk all day and will have plenty of opportunity to get involved with caring for and playing with pets.
• Generous incentive programs for our team leaders to earn bonuses based on performance.
• Employee referral program where you can earn up to $3000 per person when you recommend exceptional people that we onboard at Kip Happy Stays.
• Employee Assistance Program (EAP) that supports our employees with free confidential counselling and support to all employees.
• Find long term friendships with humans who have similar passions and interests and a drive to provide the best quality care to pets across Australia.
• Work for a fun and exciting business with a well established reputation and brand.
• You will be a key contributor to providing a high level of service to pets and their parents through care you can genuinely be proud of - and don’t forget the daily pet cuddles!

Duties and responsibilities:

• Play a crucial role in the day-to-day operations of the site. This includes managing staff, pets, bookings, maintenance, administration and more.
• Provide exceptional customer service through customer interactions, handling enquiries, and managing bookings leaving a lasting impression on our customers, building strong relationships and return customers.
• Lead, motivate, and coach a high-performing team through teamwork, clear expectations, and consistent delivery of outstanding service.
• Ensure a clean and safe environment for pets ensuring that each pet's individual needs are met and giving them a comfortable and enjoyable stay.
• Maintain site-based social media pages showcasing our facility, engaging with customers, and attracting new bookings.
• Assist with staff training and guidance identifying areas for improvement, providing constructive feedback, and offering ongoing training opportunities to help the team excel.
• Identify and raise any maintenance, repair or inventory requirements to ensure a resourced, safe and welcoming environment for pets and customers.
• Maintain flexibility to work, especially during holidays and peak bookings. This might include weekends and scheduling leave outside of busy periods. 
• Address and investigate animal health concerns, and maintain a working knowledge of common health issues to appropriately address pet health needs.

Experience/Skills:

• Previous experience leading a team of people is highly regarded.
• Management of site based operations is highly regarded but not essential.
• Excellent communication skills and proven experience providing exceptional customer service.
• Passion for problem solving and high attention to detail.
• Time management skills, a can-do attitude and initiative to exceed outcomes and expectations at high quality.
• Quick learner and a willingness to get your hands dirty with on-the-job experience.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Competent with computer systems with advanced knowledge of MS Office (Word, Excel and Outlook).

Key requirements:

• Must have current drivers licence & vehicle access
• Must be available 7 days a week including weekends and will be rostered on over holidays & Christmas period

What's the best way to be shortlisted?

Include a cover letter outlining why you are best fit for the role. If you don’t tick all the boxes, we'd love to know how your current skill set can transfer!

Further details:

• Permanent full-time position (38 hours per week)
• Shifts will be between the hours of 7am-6pm

We look forward to reviewing your applications!