Event Services Supervisor

About Capella Hotels and Resorts.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcomes guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Event Services Supervisor is responsible for coordinating the service workflow of the assigned station and ensures stellar delivery of dining experience for all guests. The individual anticipates and services guest needs and is knowledgeable about all available menu options, beverage lists and daily specials.

The Role

• Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expert in all banquet/events-related matters.
• Conducts the pre-service shift briefing in the absence of Event Services Manager.
• Coordinate event set-up, logistics, and breakdown, ensuring all arrangements align with client specifications and hotel standards.
• Oversees and manages the daily operations of the department and ensures that all team members comply with service standards. 
• Liaises with different department and external vendors, monitors the service quality of external companies and partners (Audiovisual, Florist, Decorator, etc.)
• Establishes and maintain records of breakage, feedbacks and suggestions for inventory and event management purposes.
• Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Monitor performances team members and provide effective performance feedback for improvements and recognition. 
• Conducts theoretical, formal and practical (on the job) training for all operational staff.
• Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.

Talent Profile

• Tertiary education, specializing in beverage service/events management is of advantage.
• Experiences in a similar role at luxury hotels/resort
• Working alcohol service knowledge (i.e. wine service)
• Good command of written and spoken English
• Competent computing skills (e.g. Microsoft word)
• Valid working rights in Australia

What it means to work at Capella Sydney

• Embark on a venture with Australia's newest Luxury Hotel.
• Be a part of like-minded team members who share knowledge and have fun.
• Work with beautifully crafted spaces and amenities in a Heritage building. 
• Complimentary hotel meals. 
• Uniform provided and laundered.
• Ability to grow and develop within and opportunities with the group.

*Kindly be informed that only shortlisted candidates will be contacted.