Events & Hospitality Manager

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Strategic Events & Hospitality Manager at Salesforce is a pivotal role that orchestrates a diverse array of events across our vibrant Specialty floors in the iconic Sydney Tower. This individual will be the maestro of event execution, leveraging our Ohana 3 floor village with its breathtaking terrace, pioneering Auditorium, and the Salesforce Innovation Centre. The role extends to orchestrating campus-wide events in our employee enhanced social lounges and managing the welcoming ambiance of our dedicated lobby.

Key Responsibilities:

Strategic Event Curation: Craft meaningful connections through meticulously planned companywide events that bring together customers, non-profits, guests, visitors, and employees. This strategic engagement is a driving force in propelling our business forward, empowering our teams to excel and live out the Salesforce values.

Executive Engagement: Deliver exceptional, five-star event experiences by engaging with executive-level customers and leaders in the ANZ region who frequent Salesforce Tower Sydney. Your expertise will ensure that every event is synonymous with high quality and leaves an unforgettable impression.

Finance and Budget Ownership: Assume full responsibility for the financial aspects of event management, including budget creation, allocation, and oversight. Ensure that all events deliver maximum impact while adhering to fiscal guidelines.

Communication and Storytelling: Develop and implement a comprehensive communication plan that effectively tells the story of each event, highlighting the new way of working, cultivating increased connection, collaboration, and community. Your narrative will captivate and engage all stakeholders.

Reporting and Data Analytics: Utilise Tableau to build dashboards that provide high-level data, offering key insights on pre-event and post-event statistics. Summarize key highlights for communication updates and presentations to various stakeholder audiences. Leverage this data to influence decisions, assess performance, and measure accountability and success.

Training and Development: Lead continuous training and development for theGuest Services and Events team on new and improved Meeting & Events (M&E) App enhancements and Slack workflows, ensuring the team is adept at using the latest Salesforce technology to streamline event management.

Vendor and Team Management: Take charge of coordinating all event-related personnel, including Vendors, Employees, and Contractors within the Event and Guest Services team. Your leadership will ensure seamless event execution and elevated experience alike.

Collaboration and Partnership: Work in close harmony with the all REWS teams to ensure cross-functional alignment. This commonality is vital for the triumph of our ONE REWS team, fostering a culture of mutual support and high performance.

Demonstrated ability to lead, influence and overcome obstacles partnering with various business units who work closely with Real Estate and Workplace Services. Adhering to Salesforce policies under Global Security and Safety standards, this position requires applied knowledge and experience of all health and safety event management aspects.

​Experience/Skills Required:

• Strong background in event & project management ideally in a high-tech, fast-paced B2B environment

• A proven track record in crafting and executing large, sophisticated Events & programs that align to our values and business goals (product launches, conferences, executive programs, customer service delivery and trade shows)

• Strong leadership skills with the ability to manage diverse teams and vendors along with the ability to engage with executive-level stakeholders

• Shown effectiveness in vendor negotiations and management, industry knowledge on selection of event caterers and suppliers in hospitality

• Ability to assess workload priorities in a fast paced environment achieving required deadlines

• Win as a team, collaborate and overcoming obstacles and conflicts for overall team success

• Excellent project management skills for event and workplace readiness and initiate required process improvements

• Deep comfort level with event program analysis, reporting and ACV pipeline impact

• Proactive, creative, entrepreneurial, have a healthy appetite for feedback, and thrive in high-pressure situations.

• Ability to work outside of traditional business hours and weekends as needed

• Experience working with a global company, brand and teams at all levels of the organisation

• Proficiency in using Google Suite Workspace (similar to advanced Microsoft suite of programs) leveraged in workplace services messaging and presentations, and data reporting.

• Solid understanding of event technology various IT/AV remote communication tools such as Zoom, Google Meet or Webinars

At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information

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