Experience Designer

About us 

Be a part of Australia’s fastest growing and largest consumer electronics retailing group - over 200 stores and 13,000 employees. JB Hi-Fi is one of Australasia’s largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day. 

The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity. 

Why join us? 

• We have a supportive, transparent and inclusive team 
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market 
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners. 
• We offer generous team member discounts across The Good Guys and JB Hi-Fi 
• You will have exposure to ongoing training & development opportunities from day one 
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group 

About the role

As an Experience Designer, you will help shape the strategy of work by advocating for JB Hi-Fi customers, crafting great end-to-end experiences, and working closely with the Experience Design Lead, IT and Merch Services teams. Please note, this is a 12-month contract opportunity.

Responsibilities include:

• Support various functions across JB (including IT, Marketing, Merch Services and Retail Ops) to create experiences which ultimately drive user engagement, customer and team member satisfaction and loyalty.
• Communicate and collaborate with stakeholders, translating their ideas and UX/UI requirements into visually compelling designs.
• Manage multiple projects simultaneously with a detail-oriented mindset, excellent organisational skills, and effective time management.
• Proactively problem solve and adapt to new technologies and design trends.
• Synthesise research, test data and insights into engaging visual presentations for stakeholders. 
• Hypothesise, develop prototypes, test, and execute solutions for unique business and technical problems.
• Create and iterate intuitive and engaging user experiences that meet user needs and expectations.
• Support IT projects and initiatives by leading the UX design aspects, ensuring a user-centered focus throughout the development process.
• Execute detailed User Testing plans, including scheduling and facilitation of user testing.
• Apply a solid understanding of User-Centered Design principles to all aspects of design work.
• Maintain internal design systems to ensure long-term consistency across all platforms.
• Collaborate with in-store teams to develop innovative solutions and generate new ideas.

About you

Our ideal candidate is skilled in managing multiple projects simultaneously, with a keen focus on meeting deadlines and maintaining attention to detail. They have a proven track record of working effectively in agile environments and bring experience collaborating with Business Analysts and Product Managers, ensuring alignment with organisational objectives.

• 3-5 years’ experience in UX/UI design.
• Bachelor’s degree in Product Design, Industrial design, Interaction Design, UX/UI or a related field
• Background working within a retail organisation (desirable)
• Portfolio showcasing a diverse range of design work with a focus on Human Centered Design.
• Experience designing user interfaces (UX/UI) for web and mobile applications.
• Experience in designing and shipping software/product experiences for multiple device types and contexts.
• Fluency with Figma, Dovetail, Miro and other research/design tools for collaborating, designing, prototyping, and testing.
• Knowledge of design principles, typography, colour theory, layout techniques, and branding concepts.

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. As part of your application please include your portfolio. All applications are strictly confidential. 

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!)