Expression Of Interest - Senior Tour Guide (Master) And Tour Guide (Deckhand)

• Be part of a small close-knit team dedicated to delivering amazing visitor experiences
• Dream job working among the wombats, wallabies, and wilderness of the Wilsons Promontory National Park 

Indulge your sense of adventure – every day!

Wanderer Adventures – Wilsons Promontory Cruises – operates in the pristine environment of the Wilsons Promontory National Park. Our vessels take customers from beach to sea through their unique, amphibious design. Showcasing the stunning Skull Rock, Norman Beach, and diverse wildlife, our team members enrich our customers’ adventures with their exceptional knowledge of the area and marine experience.

Wanderer Adventures is part of the Victorian owned and operated Searoad Ferries group of companies, employing more than 200 people and moving around one million customers a year. 

Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. Searoad Ferries also operates Western Port Ferries’ services connecting Stony Point to French Island and Phillip Island in Western Port Bay. Originally established in 2019, Searoad Ferries have been operating and growing Wilsons Promontory Cruises under the brand Wander Adventures since December 2023.

Our customers are our inspiration, and we are focused on connecting people and places through excellent experiences. We offer a vibrant workplace where we consistently exceed customer expectations and support the local community.

We are seeking expressions of Interest from suitably qualified people to join our team in the capacity of Senior Tour Guide (Vessel Masters) or Tour Guide (Deckhands).

Our Tour Guides are key members of the Operations Team, fulfilling a range of duties to enhance the end-to-end customer experience including guiding tours both at sea and on land, handling vessels, providing on board customer service, vessel cleaning and maintenance, and conducting walking tours in the Wilsons Promontory National Park.

Our Tour Guides work in partnership with each other, the Customer Service Team and Operations Manager to ensure safe operations and that vessels are always clean and seaworthy.

Responsibilities include leading the planning of travel itineraries, familiarising customers with the local area, and ensuring tour groups always remain safe. 

Other key aspects of the position include maintenance and cleaning to prepare vessels and equipment for tours, ensuring safe loading/unloading of vessels, conducting customer safety briefings, and performing customer liaison duties.

You have a passion for local tourism, the environment and vessel operations.

With excellent personal presentation and your confidence to conduct tours both marine and land based. 

As a Senior Tour Guide (Vessel Master) you will: 

• Hold a Coxswain Grade 1 Near Coastal or Master <24m
• Perform Master duties aboard as per our Safety Management System (SMS) including keeping watch over hazards, and ensuring the safety, and seaworthiness of vessels
• Be an assertive leader, able to give clear direction to crew and customers
• Have demonstratable marine vessel handling experience
• Offer experience in the provision of quality customer service
• Work well under pressure balancing conflicting priorities and working to deadlines
• Be approachable and accessible, possessing excellent problem-solving abilities
• Be comfortable speaking in front of large groups of customers

As a Tour Guide (Deckhand) you will: 

• Hold a General Purpose Hand Near Coastal - desirable
• Hold a Traffic Control Certificate - desirable
• Hold Elements of Shipboard Safety - desirable
• Hold a Coxswain Grade 3 Near Coastal - desirable
• Be able to follow procedures and take direction
• Be punctual, reliable, and flexible
• Have a proactive ‘can do’ attitude with an aptitude for continuous improvement
• Be experienced in the provision of quality customer service
• Be comfortable speaking in front of large groups of customers

Fantastic staff discounts: free tours with Wanderer Adventures and free car and passenger ferry travel on Searoad Ferries and Western Port Ferries.

Career growth: opportunity to gain accredited certificates such Responsible Service of Alcohol, Traffic Management, Elements of Shipboard Safety (ESS), First Aid/CPR  

Access to staff rewards program: earn and give points for going over and above, that you can cash in for a wide range of gift vouchers.

Your health and wellbeing matters: free annual flu shots and a comprehensive employee assistance program available 24/7.

A comprehensive schedule of events: we celebrate our people and our successes throughout the year and all employees are included in our conference and fun staff events throughout the year. 

To express your interest in one of these positions, apply now via Seek. Include a letter telling us about you, which role you are interested in, and why you would be a great fit for this position. You must include a resume detailing your skills and experience.

To apply for this role, you must have Australian working rights and kindly note that only shortlisted applicants will be contacted.

Wanderer Adventures is an equal opportunity employer, and our community is made up of diverse people from all walks of life, it’s important to us that our workforce represents and celebrates this strength. We encourage people from all backgrounds to join us. 

To learn more about Wanderer Adventures visit - wandereradventures.com.au