Field Service Consultant | Client Relationship Management

• Dynamic and fast paced role in a global supply chain solutions organisation
• Supportive and collaborative culture where you can have a huge impact
• Fully maintained company vehicle and fuel card

The Opportunity:

We are looking for a customer centric Client Relations Manager / Field Service Consultant to join our Customer Relations team in Rocklea, Brisbane. As a Field Service Consultant, you will be responsible for our exclusive customer located in multiple sites and will regularly travel to other regions across QLD. You will work with store licensees and managers to improve the efficiency of delivery and storage operations ensuring customer expectations regarding assured supply, delivery, and storage standards are met consistently.

If you are someone who enjoys being a proactive and collaborative problem solver with impeccable customer service skills and interacting with clients daily- this is the right opportunity for you!

About the Role:

• Foster and maintain a positive relationship with the client at all levels and complete planned visitation schedules in accordance with service level agreements
• Assess restaurant storage requirements and capabilities and recommend appropriate improvements
• In conjunction with management and the Quality Assurance (QA) Team, ensure compliance with all QA, food safety and related programs to maintain product integrity and food safety 
• Assist Restaurant Managers (Customer) with delivery management issues such as delivery windows, agreed delivery methods and follow up/investigate complaints concerning deliveries
• Assist with the investigation and resolution process of customer/restaurant/product complaints
• Conduct Inventory management training and delivery observations
• Assist with the implementation, monitoring and resolution of company credit notes and contribute as an active member of the product recovery team

About You:

• Client Relationship or Account Management experience preferably within the FMCG/Food / Retail industry 
• Must hold a current drivers’ license and have a good driving record
• Possess awareness of WHS requirements 
• Ability to engage with all levels of key stakeholders across the business 
• Good influencing skills and attention to detail
• Be a self-starter who can manage your own time and prioritise your workload in a fast-paced environment 
• Regional / overnight stays will be required from time to time

Training and Development:

 We understand the importance of ongoing growth and development. As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Field Service Consultant. You will receive the necessary support and resources to thrive in this dynamic industry.

What we Offer:

We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development.

• Ongoing quarterly and annual recognition awards and programs
• Reward and Recognition programs and awards plus the ability to thank colleagues and teams via peer-to-peer nominations, and an exclusive employee discounts scheme with multiple retailers through our employee portal MB- Hub
• Free onsite parking
• Employee Assistance Program
• Paid Parental Leave
• Fully maintained company vehicle and fuel card

About Martin Brower:

At Martin Brower we are proud to be a leading global Supply Chain Solutions provider for large scale restaurant chains. From our global supply network and distribution centres and into our customer’s hands, Martin Brower takes supply chain management personally. Martin Brower does more than procure and move product, we create and deliver smart insights by collaborating and innovating every link in the supply chain. Within ANZ, Martin Brower has a network of distribution centres across all major capital cities, and we are well known for setting new standards for on-time delivery, dependability, efficiency, safety and sustainability.

We are driven by our shared C.A.R.E.S values. These are woven into the fabric of our culture and guide everything we do and ensure an unparalleled experience and environment for our people.

We value the unique contributions of each and every member of our diverse Martin Brower family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, or disability status.

If you want to be a part of this world-class team, apply now!