Field Service Engineer - Nsw

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

• Career growth opportunities for Electrical / Electronics Engineers

• Customer focussed role  

• Supportive and diversified team

The Position:

A Roche Field Services Engineer provides vital Field Service activities for Core Lab Instruments, Molecular Diagnostics, Tissue Diagnostics and Sequencing by provision and coordination of all activities relating to instrument troubleshooting, instrument installation, instrument preventative maintenance, software and hardware modifications, relating to both pre and post sales requirements.

Key Responsibilities:

As a Field Service Engineer, you are required to:

• actively involve with the Senior Account Management Teams and participate in regular team meetings to capture and report all field activities undertaken, including all labour and travel incurred via CRM system

• ensure the timely pre-installation inspection and installation of Roche and other analytical systems working hand in hand with Regional Service Manager, Application Specialist and Senior Account Management Team to ensure successful installations occur.

• ensure all Preventative Maintenance is carried out in a timely manner as per the manufacturer’s guidelines and notify Regional Service Manager for any overdue Preventative maintenance, and ensure any ongoing instrument problems or issues are communicated to all concerned.

• ensure Spare Part Management and Boot Stock Accuracy, and identify any training deficiencies and inform the Regional Manager.

• promote of all safety, health, and environmental policies and procedures to ensure the safety, health and wellbeing of all employees and visitors. 

• ensure compliance with all Roche Processes as documented in policies and procedures, Roche Code of Conduct and Industry Code/s of Practice

The Service support is primarily provided for instruments located within NSW, however, on occasion there will be travel regionally and interstate as required.

This service is provided based on hours of employment being typically 9 a.m. to 5 p.m.  Monday to Friday, and with a requirement to participate in a rotating On-Call Roster to cover the out of hours’ service requirements from 5 p.m. to 9 a.m. Monday to Friday and 24 hours Saturday and Sunday. 

Who you are:

You have:

• A tertiary degree in Electrical/Electronics or equivalent qualification

• Experience working in field engineering / customer services related fields within the Medical Devices industry, having Diagnostic Industry background a plus

• Experience with IT and Middleware systems with excellent written and verbal communication skills.

• A valid driver’s license

Your strong customer empathy and interaction skills and proven record of accomplishment in data connectivity, troubleshooting and resolution will be an advantage. 

You are someone who wants to influence your own development and working in a multicultural environment motivates you. Full eligibility to live and work in Australia is preferred for this field (NSW) based role.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team. 

In return, Roche offers a rewarding and challenging role, a supportive work environment in which you can grow and develop your skills, the opportunity to work for a market leading organisation, and a competitive remuneration package.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute and realise their potential. As part of promoting diversity, we welcome applications from all people who are passionate about doing now what patients need next.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.