AddressAgfa is a leading supplier of analogue and digital imaging systems and IT solutions, mainly for the healthcare sector and printing industries. We offer leading edge technology, affordable solutions and innovative ways of working, based on an in-depth understanding of the businesses and the individual needs of our customers. With a focus on sustainability, our aim is to create value not only for our customers, but also for society as a whole, by helping to build a more sustainable future.
We are looking for a highly motivated, experienced individual who is keen to join a dedicated team of service professionals, committed to delivering customer-focused service to the healthcare sector.
As an integral member of the Australian Service Team, your role will be to provide hands-on service support and project work, including installation, diagnosis and repair, servicing and maintenance of Medical Imaging equipment to ensure achievement of customer satisfaction and Agfa Radiology revenue.
Based in Sydney, reporting to the Service Manager, you will be responsible for:
- Conducting installations in accordance with customer requirements and Agfa Radiology specifications, from Site Inspections through to Final Sign-off and Acceptance.
- Analytically diagnose and perform repairs on Agfa Radiology equipment and ensure that relevant updates and patches are applied on affected products and solutions.
- Performing remote diagnostic procedures on Agfa Radiology customer sites.
- Performing preventative maintenance as scheduled and in accordance with Agfa Radiology and OH&S Policies.
- Travelling throughout New South Wales, interstate and occasionally the region as directed, when needed to carry out duties.
- Taking ownership of service situations from inception to resolution. This includes initiating escalation procedures as required, ensuring a satisfactory resolution is achieved and informing the customer of all aspects of the resolution process.
- Documenting service calls, expenses and time reports daily and submit to the Service Desk on a weekly basis.
- Performing after hours support and participate on the 24/7 roster when required to support Agfa Radiology product and solutions.
- Maintaining security policies in the controlling of Agfa Radiology software and technical knowledge.
To be successful in this role ideally you will:
- Hold, or be eligible for any required electrical and/or radiation licenses.
- Hold a tertiary qualification(s) in Electrical, Engineering or similar technical qualifications.
- Have proven experience in electro-mechanical service and repair work. Ideally experienced with Medical Imaging products such as X-Ray or Direct Radiology (DR), Computed Radiography (CR) equipment.
- Have basic IT knowledge of operating systems, databases, networking, storage etc.
- Be familiar with the setup and configuration of Medical Imaging standards such as DICOM and HL7.
- Be a highly motivated self starter who thrives on challenges, with the ability to pick up new skills quickly and keeps abreast of new & emerging technologies.
- Possess excellent communication and interpersonal skills and have a strong customer service focus.
- Possess a valid driver's license.
- Be able or willing to comply with customer entry requirements which may require successfully acquiring police checks, working with children checks and/or demonstrating current vaccination status for preventable diseases.
Must be eligible to legally live and work in Australia
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation package. If you want to be part of this experience, we'll take you there!
