Field Service Technician

Diplomatik are currently seeking an experienced Field Service Technician to become an integral part of our esteemed client's dynamic team.

This full-time position promises not only a great team environment but also offers long-term growth opportunities within the company, all while maintaining top-notch safety standards.

Requirements:

• Trade qualified
• Experience and knowledge of repairs to EWP’s
• Knowledge of Snorkel machines
• High degree of customer relationship building ability and understanding of on-site quality repairs builds business confidence and greater revenue opportunities
• Understanding of customer expectations and quality principles
  

Repair & Maintenance

• Perform routine repairs maintenance and service work on products at customer sites or breakdown locations
• Perform routine repairs and maintenance on other products as required
• Perform all trade qualified work as required
• Perform non-trades work which is incidental to work
• Conduct inspections and fault-finding activities on machines
• Dismantle and re assemble machines to a high-quality standard
• Conduct basic welding and spray painting as required
• Conduct programmed service work on machines as required Fit parts to machines as required by standard
• Complete part requisition, time sheets, and other associated paperwork accurately

• Ensure customers are informed of machine repair progress
• Communicate with customers on fault inspection results, repair options, and time taken to repair estimate
• Customers are communicated with before leaving site as to progress or feedback on repairs
• Ensure customers are professionally and courteously treated
• Ensure vans and uniforms are clean and professionally presented
• Field service supervisor is informed of repair status and time completed for each job
• Promote a positive customer attitude and recognition of products as being of high quality and value
• Observe all customer site safety and behaviour regulations

• Ensure the application of quality control techniques
• Ensure continuous improvement of procedures and standards by suggesting new methods.

• Apply safe working practices
• Follow all safety instructions and use personal protective equipment provided.
• Report all injuries, incidents, and hazards in accordance with procedures
• Promote and ensure safe work practices within team