Service Technician

Carrier

To provide innovative global sustainable solutions for work and play. See how we integrate energy-efficient products.

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position will be based in Geelong and surrounding areas.

 Working for a global Original Equipment Manufacturer (OEM) you will be provided with a range of exciting opportunities, including exposure to our in-house product training with Chillers and Building Management Systems (BMS).

Day to day this role will involve routine troubleshooting, testing, repairs, and maintenance on air conditioning systems, chillers and other commercial equipment. 

• 🤝 Relationship Building and Management
  

  Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals

• 💼 Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅ Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders