AddressAre you passionate about coffee and seeking a rewarding opportunity in a dynamic and caring environment? Evolve North, a leading coffee roaster based in Geelong, is looking for an enthusiastic Field Service Technician to join our team!
At Evolve North, we pride ourselves on our values:
- A Culture of Care: We deeply care about our coffee, our team, and our customers' success. We're committed to quality service and fostering genuine relationships—the foundation of our thriving business and the key to our customers' satisfaction.
- Adding Value: Our focus goes beyond the bean. We provide exceptional value to our customers, offering comprehensive business advice, expertise in global bean selection, and mastery of roasting and blending techniques. Our tailored support and guidance help our client cafes train their staff, optimize their processes, and achieve their long-term business goals.
- Always Progressive: We are driven by a spirit of innovation and continuous improvement, always exploring new sustainable practices, enhancing our product range, and elevating the customer experience. Our dedication to progress empowers our customers to grow and evolve with us.
The Role:
As a Field Service Technician at Evolve North, you will play a crucial role in ensuring our customers receive top-notch technical support and service. Your responsibilities will include:
- Conducting repairs, maintenance, and installations on coffee machines and equipment.
- Implementing best practice procedures and delivering exceptional customer service.
- Recording service logs and collaborating with the team.
- Ensuring availability of spare parts and managing service inventory.
- Handling customer calls about breakdowns and performing preventative services.
- Maintaining machines in good working order and managing backup machines.
- Performing machine checks per service schedule and company processes.
- Complying with WH&S policies and operating vehicles/equipment safely.
- Managing daily service jobs, inventory, and service area tidiness.
Requirements:
To be considered for this key position, you must have:
- Previous experience as a Service Technician with a focus on customer service.
- Strong problem-solving and diagnostic skills, particularly with technical equipment.
- Excellent communication abilities to interact effectively with customers at all levels.
- A stable career history demonstrating progression and personal growth.
- Minimum requirement Test & Tag qualification.
- Victorian Driver's License and valid working visa.
Desirable Skills:
- Knowledge of the coffee market or a passion for the coffee industry.
- Experience in servicing and repairing commercial espresso machines.
- Proficiency in understanding and diagnosing electro-mechanical systems.
- Competency in using a computer.
Attributes:
Successful candidates will:
- Demonstrate a passion for coffee and possess an electrical fitter license or electrical fitter mechanic license.
- Exhibit exceptional customer service skills and attention to detail.
- Display fast-thinking abilities and maintain a positive "can-do" attitude.
- Show high levels of self-motivation and an eagerness to learn and grow.
- Excellent time management skills, eye for detail, accuracy, excellent troubleshooting skills, excellent communication and phone skills.
Why Join Us?
- A competitive compensation and benefits package.
- A supportive and inclusive work environment where your contributions are valued.
- Opportunities for growth and development within a progressive company.
- The chance to be part of a unique culture built on strong values.
- Training on state-of-the-art coffee equipment.
If you're ready to embark on a fulfilling career journey with a company that values care, innovation, and progress, we want to hear from you!
Website: www.EvolveNorth.com.au
LinkedIn: www.linkedin.com/EvolveNorth
Instagram: evolve.north
Facebook: EvolveNorthAU
