Address Purpose of Position:
- The primary role of this position is to provide repair and preventative maintenance services for all Hach Process and Laboratory Analytical equipment while promoting customer satisfaction and maintenance contract growth.
Essential Functions:
- Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.
- Work cooperatively with Service team and field sales staff to promote customer satisfaction.
- Provide service phone support for customers while in their office and whilst traveling as required.
- Be highly motivated and able to work without supervision.
- Actively promote contractual service agreements and upgrade purchases of new equipment.
- Determine the amount to bill customer within a framework of charges.
- Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
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Other Non-Essential Functions:
- Works with rest of territorial staff as a team to meet objectives.
- Other duties as assigned.
Education, Background and Skill Requirements:
- Trade certificate or 5+ years' experience in Instrumentation or process control systems required
- Restricted Electrical or Full Electrical License preferred
- Mastery of PM, diagnostics & repair on core products as required.
- Mastery of PM, diagnostics & repair on other products to fulfill customer requirements within the territory.
- Experience in a commercial Service role with metric and monitored KPI performance preferred.
Environment:
- The work environment for this position is both office and field sales activity.
- The field sales activity will take this individual into customer's locations and moderate physical
activity (e.g. lifting/carrying of materials) occurs.
The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
